Quality Digest Webinar Recordings

Below is a list of recordings of Quality Digest webinars. Some recordings may require registration before playing.

Emerging life science manufacturers struggle with the importance of automating quality management versus the time and costs associated with implementing a quality system. It is a fact that by automating quality and compliance, they can take advantage of digital technology and analytics and scale the business as their needs grow - yet the implementation is often costly, complex, and time consuming. Join Quality Digest and Dot Compliance for an interactive discussion on the reality of implementing a QMS in weeks, using a streamlined process based on industry best practices. Hear how pioneering life science companies are now approaching digital transformations differently, taking a more holistic approach that hyper-scales the power of data and analytics. Key Learning Objectives: • What are the steps required for a 30 day QMS implementation. • How life science manufacturers can now save time, money, and resources and increase time to market by doing away with fully customized QMS solutions – while remaining compliant with industry regulations and standards. • Why it takes so long for traditional QMS solutions to go live. • How to build a strategy that is future ready Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

High-performing teams need clearly defined goals, roles, and responsibilities, with a heavy dose of effective measurement and communication to drive continuous improvement. That's true whether the mission is to score points, defend a goal, or to improve quality and cut rework in your workplace. This webinar will discuss how to pull everyone together to reduce time lost to rework, enhance your organization's reputation, and improve margins by: * Focusing on the distinctive characteristics of high-performing teams * Achieving a richer understanding of the supports needed for quality inspections at scale * Leveraging data and metrics to discover how to continuously improve performance and outcomes * Communicating more effectively among team leaders, team members, and other stakeholders Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

This webinar will take a detailed look at how and why to implement an ISO 27001, Information Security Management System (ISMS) in your organization, and how it interacts and enhances your overall Quality Management System (QMS). We will discuss the reasons why you should take Information Security seriously in the context of an ISO 9001 QM system, and help you understand how to integrate the systems to ensure that you and all your stakeholders are satisfied with the results. Contents: • Why worry about information security management? • How does information security management integrate into the overall quality management system? • What is ISO 27001 in the context of ISO 9001? Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

We speak the language of quality every day. We help our organizations achieve quality in what we deliver. But too often, quality is seen as a reporting and policing function, incurring cost, but not adding to the bottom line. In this session, ETQ experts will discuss how quality are changing their organization's view of the Quality team by speaking the language of business and aligning with business goals. A key focus will be understanding the return on investment (ROI) that the Quality team can bring to the organization. Join ETQ experts to learn: • The benefits of measuring ROI for quality investments • How to measure the value of your quality program for your business • How to communicate that value to business leaders in your organization • What value metrics are most important in calculating ROI Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Imagine you had an employee that was only 80% successful at the job they were hired to do. Would you take action to help them? Of course you would! Decades ago, manufacturers started hiring machine vision systems to catch defective product – and yet, many manufacturers can still suffer from costs of poor quality that are easily 20% of revenue. Fortunately, though, there IS a way to help out your machine vision systems. Join this webinar and learn how Mariner's Spyglass Visual Inspection solution, powered by Microsoft Azure and Intel's Xeon Processors, helps machine vision systems do the job you hired them to do: Better detect and eliminate defects, reduce labor costs, and increase production. Smarter manufacturing, simplified. Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Why do so few leadership improvement efforts produce the results that leaders and business sponsors want? What is in the way? Through decades of working with manufacturers to help them improve their companies and leadership, we've discovered that there are five common obstacles to leadership improvement that must be overcome in order to achieve the desired results. We've also developed a process that will help any organization improve their leaders – and not just a little improvement, but the "who are you and what have you done with my old leader" type of improvement that we're all after in our development efforts. Join Keith Gammill from the Arkansas Manufacturing Extension Partnership as he discusses: 1. The five common obstacles to leadership improvement and a methodology to overcome them 2. The importance of vision and what it does for your leadership 3. How to apply the Toyota Kata improvement methodology to leadership improvement 4. Why so many confuse management for leadership and why this matters 5. The Transformational Leadership Improvement process through the lens of a frontline leader 6. How to improve your workplace resilience Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

The promise of digital is clear – improved quality, reduced waste, more agility, and increased profits. However, more than a third of software deployments struggle with avoidable pitfalls. Join Dirk Dusharme (Quality Digest) and John Connelly (SIMCO) as they review key takeaways from hundreds of software deployments with global manufacturers in the life sciences, aerospace, defense, and other highly-regulated industries. Learn the pitfalls to avoid and the playbook for success when digitalizing your operations quality processes. Along the way, John will explain the difference between digitization, digitalization, digital transformation, and why it matters.

Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Many organizations start their quality process automation journey with document control to easily identify, control and track all their documented processes and procedures in a centralized and secure location. However, some teams have specific needs that don't always fit an out-of-box solution.

Purple is growing rapidly in the hyper competitive mattress market by focusing on innovation and quality with significant results, including a #1 rating in customer satisfaction by JD Power for 2 years in a row.

Join Anna Cook, Quality Systems Engineer at Purple, as she shares how they have automated quality processes at Purple with a solution that combined standard out of the box software with highly configured applications adapted to meet their unique needs. You'll also learn:

* The quality and business benefits Purple achieved through automated document control * Purple's decision-making process for deploying out-of-the-box applications versus configured solutions * Best practices and lessons learned in the Purple quality journey

Attend this session to learn how to better manage supplier collaboration, quality processes and content, and training management on a global scale. You'll see first-hand how a unified, global supplier communication and collaboration strategy can drive greater visibility, efficiency, and collaboration across the supply chain. Hear how your peers are leveraging the latest technology to streamline activities such as submitting information for re-qualification, participating in an audit, responding to a corrective action and/or completing a training task. See live demonstrations of innovative new capabilities you could adopt at your company like automated CoA processing, remote auditing, and sharing non-conformances with suppliers through a simplified supplier interface. Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

What's first on your training plan for new members of your quality team? How and when do you go about introducing the essential and valuable concepts of process improvement to employees who've never seen a control chart or histogram before? Do you ignore the concepts in favor of software that does most of the thinking for you? In this back-to-the-basics webinar, we'll introduce a 5-day quality improvement orientation. The orientation roadmap will reduce the learning curve around quality concepts and have your team reading (and maybe even creating) control charts like seasoned veterans. It takes time and experience to truly understand what the software and statistics tell you about your processes. When you introduce the right topics, in the correct order, you'll see your team's skills ramp up like never before. To get there, we'll take you through a red bead experiment that introduces: • Control Chart creation and computations • Capability Analysis • A Quality Improvement "blueprint" • And much more! Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Only 46% of organizations indicate that quality values are consistently applied in their organization according to recent Forbes survey. Quality teams recognize the value of an organization-wide quality culture but many struggle with creating one. Quality needs to be a top priority - everyone from the CEO to front-line operators play a role in delivering quality and need to understand their role in ensuring quality. In a high-performance culture of quality, people take ownership of problems, rather than just sweeping them under the rug. Join Hong Xu, Vice President of Quality at Kaiser Aluminum, to learn: • Why a Culture of Quality is important • How he and his team worked to create a strong culture of quality at Kaiser Aluminum • How you can build a culture of quality while balancing competing and shifting priorities, changing demands and environments • Why quality data and metrics are important in building a culture of quality • Why investing in quality management systems and processes can help support your organization's culture of quality Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

The reality of the Global Pandemic has changed the way we work, way we interact, way we do business, and the way we look at things to focus on resiliency, collaboration and transparency. We'll never go back to where things were, so manufacturers have to embrace a new data-driven digital world. The available workforce is shrinking and the remainder want to be remote and stay healthy, which means both skilling up new workers, creating new safety protocols, and making the business available anywhere, anytime, and on any device. Sending mail, walking across the plant floor or meeting at the breakroom is no longer the communication norm. Communication has to be instant and available across the entire organization, throughout the supply chain and to customers. Data, process automation, smart decision support, and artificial intelligence in a unified and connected eco-system will be the platform of the future. Manufacturers need to adopt digital transformation immediately to bounce back and grow into the next normal. And there's no better place to start but looking at Quality, not just as a digital transformation project, but as a continuous journey. Join our esteemed panel as they talk about: • Challenges the manufacturing industry faced and are still facing • Need for end-to-end visibility to make smarter data-driven decisions • Ability to expediate process automation to increase productivity, efficiencies, and higher quality • Tips and tricks to digital transformation disruption and cultural adoption • Using quality digital transformation for competitive advantage. Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

ISO 9001 and ISO 14001 are internationally recognized standards that help organizations to improve their quality and environmental performance. This webinar will showcase how these standards can help companies gain competitive advantage and contribute to sustainability, placing them in a better position to operate in the international marketplace. The webinar will cover the following: • Management systems and standards • ISO 9001 and ISO 14001 requirements - overview • Using 14001 and 9001 to gain a competitive advantage • Contributing to sustainability Note: By registering for this event you agree that your supplied contact information can be shared with the SGS and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

The pandemic has elevated the importance of the psychological well-being of the workforce and is a key factor in performance and productivity at work. Supporting mental health has never been more important. Join DNV's expert Jeff Witte, a management system and business enhancement executive with 18 years of experience in the risk management industry, as he shares preventive measures and tools you can use to secure employee well-being and provide organizational sustainability. Learning Objectives: • Identify why psychosocial risk management is important to an organization • Identify risks and opportunities associated with psychological health management • Steps to take in order to ensure that health, safety and well-being are at the heart of your organization • ISO 45003 - key requirements and benefits *All webinar attendees will receive complimentary access to the DNV ISO 45003 Online Self-Assessment tool, where they can check their Company's performance against the specific requirements of ISO 45003. Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Statistical process control (SPC) uses control charts and capability analysis to monitor and control a process. If introduced effectively in an organization, SPC can be an integral part of a quality improvement program. It can help reduce costs from excessive waste, lost labor hours, rework, and scrap by identifying critical problems early in the production process. However, if implemented poorly, quite the opposite can be true. You may find yourself spending more, working longer, and driving the potential gains you sought from your SPC journey further and further into the future. In this webinar, we will present mistakes that are often made and ways to avoid them. We will also provide guidance on improving your quality improvement program. In a lively interactive format, you will have a chance to weigh in on ten True / False questions. Key Takeaways • Learn where to best focus your energy on SPC implementation. • Squash common misconceptions about SPC techniques. • Explore tactics for driving up team buy-in and adoption. • Maximizing the gains attainable by properly introduced SPC. Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Eventually, a problem will surface with every manufacturing process—suboptimal material, equipment failure, even nonconforming parts. In some cases, the fix is a simple correction to solve the immediate problem. Other times, a more comprehensive response is required to ensure the problem won't happen again.  Join quality expert Tom Barlow to learn how root cause analysis provides leadership the power to move beyond removing the nonconformity to improve designs and procedures, streamline processes and anticipate and respond to emerging issues.  In this webinar, you will learn:  • How to perform a root cause analysis  • Three essential root cause tools  • How you can leverage QMS data to speed analysis  • Overview of the Root Cause Analysis Toolkit  • How you can leverage root cause analysis to get ahead of emerging issues  Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

In this engaging, interactive, and entertaining presentation, you as a quality professional will dramatically improve your ability to recognize covert risks and help other quality professionals do so as well, in the post-COVID recovery and beyond. Cutting-edge research in cognitive neuroscience and behavioral economics show that we all tend to miss risks in a time of change due to unconscious dangerous judgment errors called cognitive biases. Mental blindspots such as the ostrich effect and confirmation bias cause us to deny uncomfortable facts about risks, even serious and obvious ones, due to how our brains are wired. Even when we recognize such risks, our colleagues and business partners often miss them. Our typical methods of trying to convince others through facts and arguments often fail, leading to unnecessary conflicts and often disastrously bad decisions. This presentation will offer you case studies, best practices, and groundbreaking research to provide you with the most critical skills and take-aways that you need to help yourself recognize and avoid such risks and successfully convince your collaborators to do so. Note: By registering for this event you agree that your supplied contact information can be shared with Intelex, as well as any presenters, and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events. Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Are you ready for the next generation of 3D inspection scanning? Don't miss out on the chance to see firsthand how innovative, modular new tech makes any scanning task possible, from reverse engineering of single parts to large-part inspection. Get a peek inside Janicki Industries to watch them use the new groundbreaking Absolute Scanner AS1 and see how it has the potential to change complete workflows within your scanning and inspection processes. The AS1 is the world's first cross-platform laser scanner that can be seamlessly swapped from one device to the other without the need for an additional scanner alignment. From Janicki's facilities in Hamilton, Washington, we will dive into how this first-of-its-kind scanner performs throughout a number of applications and will show the AS1's key features including: • Portability - Experience Absolute Portability thanks to an elegant integration of the tracker controller, scanner controller and battery(s) right on the tracker stand • Modularity – Uniquely capable of working with an Absolute Arm as well as an Absolute Tracker • Ease of Use - Any time, Any part, Anywhere. Don't let your next project dictate the hardware you need. The AS1 has no limit on size or complexity of the part. • Productivity - Over 3x faster than previous flagship laser tracker scanning solution at maximum speed: 1.2 million points per second and 300 Hz fast. • Accuracy - Powered by SHINE – Systematic High-Intelligence Noise Elimination – technology, the AS1 has no hidden settings that limit speed and scan-line width to deliver peak accuracy. Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Historically, spending on quality in manufacturing is anywhere from 15-20% of sales. But in the 1980s, lean manufacturing heightened manufacturers' focus on cutting muda. So why is spending on quality still 15-20% of sales today? In this webinar, Quality Digest will speak with Drishti Founder Prasad Akella and Volvo Senior Site SQM Lisa Meadows about the structural problem with quality control mechanisms in manufacturing today; the gaps in technology that can improve that percentage; and how today's supply chain shortages are underscoring the problem by forcing manufacturers to reduce scrap and rework on already scarce parts. Lisa Meadows will share examples from her extensive career in automotive manufacturing, while Dr. Akella will show how Drishti is using AI and computer vision to tackle the quality problem at its core, and finally walk the walk of quality improvement that has been talked about for decades. Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Identify emerging issues. Determine their root causes. Contain and resolve them before they become customer problems. Using a manufacturing case study, Andrea Coombs and Jason Wiggins will show you how to find process trends and relationships, monitor your processes, then model for process understanding and optimization. You'll learn how to: • Bring in data from many common data sources, including ERP systems, sensor data from historians, laboratory information systems and spreadsheets. • Explore your data and create control charts to identify trends. • Conduct capability analysis to determine the magnitude of manufacturing issues. • Build prediction models from historical manufacturing data to optimize processes and simulate projected failure rates. • Share insights and collaborate across your organization with a complete end-to-end analytics workflow that puts the right information into the right hands at the right time. Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Cooking a delicious meal or baking a scrumptious cake relies heavily on the quality of ingredients, having the right tools at hand, and following the recipe. The same is true for your gage management system! A sound measurement system will save you time, ensure accurate records, and help you stay organized. Customers and auditors have a discerning palate, so following a good recipe for your gage management system can increase the odds of repeat business and help avoid audit findings. Join our experts, Eric Gasper and Derek Benson, as they share their recipe and highlight 10 key ingredients for a successful gage management system! Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Join DNV's expert Jeff Witte, a management system and business enhancement executive with 18 years of experience in the risk management industry, as he shares how to leverage your certification to grow your business. Learning Objectives: • Using your certification as a marketing tool • Growth through benchmarking • Growth through understanding and implementing best practices • Growth through streamlining compliance programs Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Every organization wants to provide innovative products and services that meet customer requirements and support the business strategy. Yet there is no single approach to achieving this. While zero defects and customer delight are reasonable goals every leader wants to achieve, there are many different ways to get there. In the webinar The Quality Journey: How to Move from Foundations to Operational Excellence, Nicky Jaine—Quality Director and continuous improvement leader at Intelex Technologies, ULC—shows you how an effective quality practice develops over time and grows to meet the needs of the organization. You will learn about the following: • How quality principles can support operational excellence. • How to make quality foundational to your business strategy. • Why certification is not always the only answer. Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Small- and medium-sized organizations face unique challenges when it comes to automating quality processes. Whether you are an SMB or independent subsidiary, you lack the resources, manpower and budget that larger organizations enjoy. So, how do you know when and what to automate? More importantly, how do you make it happen when you are bandwidth constrained? Crystal Sliva, Quality Assurance Systems Administrator, Whitehouse Intertek discusses her experience in addressing the unique quality challenges faced by small and medium organizations like yours. She will be joined by David Isaacson, Senior Director Product Marketing ETQ. In this webinar, you will learn: • How to address the unique quality process challenges of small and medium organizations • How to evaluate the hidden costs of paper and manual processing • When and what processes to automate • Lessons learned and best practices from an SMB that has automated quality processes Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Supply chains in the future operate in a world of trusted third-parties that can be flexible as disruptions occur. This can cause organizations to look at their processes, business models, improved transparency, technologies, potential risks and benchmarking practices to name a few. Understand the increasing importance for organizations to control the key risks and complexities within their supply chain. Join Flowserve, Harvard Business School and Lloyd's Register for an interactive panel discussing: • Effective supply chain management • Organizational resiliency to supply chain disruptions • Potential risks created by process modifications • New opportunities – technology, identifying areas for improvement • Data analysis and insight to drive competitive advantage Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

The COVID-19 pandemic has exposed many harsh truths about the workplace: systems weren't as resilient as we thought they were; leaders didn't understand risk as well as they should; processes weren't thorough enough to keep things working smoothly when society shut down. Environmental, health and safety and quality (EHSQ) leaders are among those best positioned to take advantage of the opportunities afforded by this realization. In this webinar, Angelo Cianfrocco, CSP and Process Improvement Leader at Predictive Solutions, will show you how the integration of common processes and systems across EHSQ can bring value to your organization while building resiliency and helping you find opportunities for innovation. Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Did you know that 42 percent of quality leaders plan to upgrade to a global eQMS in 2021? What are your organization's plans? In this session, we will discuss this and additional findings from the recently released 2021 Quality Management Trends report. The report is based on survey responses from over 250 global quality leaders, as well as 12 in-depth interviews that dig deeper into today's quality management trends and issues. Topics will include: 1. Quality management maturing 2. Supplier management challenges 3. Pandemic impacts 4. Quality & EHS 5. Digital transformation Veeva's director of quality strategy, Sophia Finn, will also connect the report findings to real world examples of quality leaders modernizing their quality management operations and technology. Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Digital transformation is the integration of technology into all areas of a business, which fundamentally changes how organizations operate and deliver value to their customers. But, what does success look like in a digital transformation? Project is on time and budget? Stakeholders are engaged early and often? Business objectives are met by implementing a digital solution? Stakeholders are able to function in their jobs after Go-Live? Answer: All of the above! In this presentation, Dennis Veltre, OCM Principal in the Arcadis Digital EHS&S Practice, will discuss the objectives, discrete activities and business benefits of developing a pragmatic, structured change management strategy early in the implementation of a digital solution. These transformations bring about a cultural change in how a business operates, and success is achieved with the buy-in and engagement of an educated and supportive user community. A comprehensive change management strategy lays a solid foundation for identifying the process prior to, during and after a digital initiative to ensure that the transformation will be both successful and sustainable. Note: By registering for this event you agree that your supplied contact information can be shared with the sponsor, as well as any presenters, and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Audit fatigue is real and not only plagues organizations but also personally affects the individuals tasked with managing compliance. Join DNV experts as they share how to reduce audit fatigue and optimize your compliance program in a simpler and more cost effective way. Learning Objectives: • Learn how to reduced internal and external certification costs • Improve risk management • Improve management information • Improve audit consistency • Improve business control Note: By registering for this event you agree that your supplied contact information (name, title, company, email address, address, phone number, country, postal code) can be shared by DNV with the event presenter. You also agree that the event host, Quality Digest, may contact you regarding future events. You also agree that DNV will not be responsible or liable in any way for any third party's use of the contact information you provided.

Best Practices and Lessons Learned from a Global Leader Learn how quality harmonization is essential for Johnson & Johnson to fulfill its high commitment to quality across their consumer health products, medical devices and pharmaceuticals segments. With thousands of products and operations in 60 countries, it's critical for J&J to harmonize (or standardize) their quality process and systems on a single, broadly capable and flexible QMS to maintain business agility and compliance across the globe. Join Joel O'Connor, Product Line Owner and IT Director at Johnson & Johnson; and Kim Wakeman, ETQ Product Manager, to learn how to identify and manage common processes for harmonization. They'll share how to get management buy in, other challenges you may encounter and how to overcome them. • The operational and business benefits of quality harmonization • J&J journey towards quality harmonization • Expert insights on how to approach harmonization • Best practices and lessons learned that apply to any industry. Note: By registering for this event you agree that your supplied contact information (name, title, company, email address, address, phone number, country, postal code) can be shared by ETQ with the event presenter. You also agree that the event host, Quality Digest, may contact you regarding future events. You also agree that ETQ will not be responsible or liable in any way for any third party's use of the contact information you provided.

The rapid progress of digital transformation during the COVID-19 pandemic has had a dramatic impact on quality and business practices. Yet it is important to remember that tools are simply one part of the "people, processes and tools" triad that lies at the heart of every organization. In this engaging and interactive presentation, Dr. Gleb Tsipursky—CEO of Disaster Avoidance Experts, LLC—will show how you can create a culture of collaboration, connection and community. You'll learn about the following: • How to evaluate and influence your business relationships. • How social intelligence is key to resolving conflict and exhibiting leadership presence. • How conversations cultivate a culture of quality and complement technology tools. Note: By registering for this event you agree that your supplied contact information (name, title, company, email address, address, phone number, country, postal code) can be shared by Intelex with the event presenter, Dr. Gleb Tsipursky. Dr. Tsipursky may contact you regarding the event and the information and/or products discussed within. You also agree that the event host, Quality Digest, may contact you regarding future events. You also agree that Intelex will not be responsible or liable in any way for any third party's use of the contact information you provided.

Nobody is perfect, right?! But is that because perfect is impossible or because we set our sights on a lower goal? Organizations regularly set goals for safety and quality. Almost always, they are not goals that target excellence, but goals for failing less. Inherent in these goals is a tolerance for a degree of failure. Organizational leaders have argued that reducing the tolerance by degrees will lead to zero eventually, but this is seldom the case. In this presentation, Terry Mathis, CEO of ProAct Safety, will discuss the five elements of excellence and the most common tolerances for failure. Excellence is defined in terms that realize imperfection but do not allow any degree of failure to compromise ongoing efforts. Organizations with excellent results in safety and/or quality tend to follow these guidelines and those with more traditional outlooks and strategies tend to fall short. Note: By registering for this event you agree that your supplied contact information (name, title, company, email address, address, phone number, country, postal code) can be shared by Intelex with the event presenter, Dr. Gleb Tsipursky. Dr. Tsipursky may contact you regarding the event and the information and/or products discussed within. You also agree that the event host, Quality Digest, may contact you regarding future events. You also agree that Intelex will not be responsible or liable in any way for any third party's use of the contact information you provided.

Even the smartest people can make poor decisions. That's because our brains abide by the principle of "garbage in-garbage out." If the information upon which we base our decisions is flawed or low-quality, our decisions will be flawed as well. No matter how smart we think we are, we're only as good as the quality of our information. Dr. Gleb Tsipursky can show you how to overcome that. In the upcoming webinar How Quality Professionals Should Gather High-Quality Data to Inform Truly Effective Decision Making via Neuroscience, Dr. Tsipursky uses cutting-edge neuroscience and behavioral economics to uncover the cognitive biases that prevent us from getting the data we need to make the best decisions. Attendees will learn about the following: • How subtle mental blindspots can result in getting the wrong information. • How to overcome cognitive bias. • How to deploy information to improve decision making. Note: By registering for this event you agree that your supplied contact information (name, title, company, email address, address, phone number, country, postal code) can be shared by Intelex with the event presenter, Dr. Gleb Tsipursky. Dr. Tsipursky may contact you regarding the event and the information and/or products discussed within. You also agree that the event host, Quality Digest, may contact you regarding future events. You also agree that Intelex will not be responsible or liable in any way for any third party's use of the contact information you provided.

Society has always relied on supply chains. Supply chains have allowed us to sell goods into new markets around the world, to innovate by incorporating components and technologies into new products, and to create efficient manufacturing processes that have redefined the global economy. But what happens when those supply chains are confronted by an unprecedented disruption? How can we face the challenge of COVID-19 with resiliency so that we can not only survive, but thrive in a post-pandemic world? What will we learn from the pandemic when we rebuild our new supply chains over the next few years? Join Aaron Davis, Senior Product Marketing Manager at Intelex, and Greg Enright, Senior Writer and Researcher to learn about the true impact of COVID-19 on today's supply chains, what leading organizations are doing to survive, and how the best leaders are applying the lessons of the pandemic to build better organizations for the future.

How do you know if your organization is resilient enough to manage a crisis? Many don't find out until the crisis hits. Low-probability/high-impact events like pandemics, natural disasters, civil unrest, and economic instability can have a devastating impact on those organizations that aren't prepared for them. But it doesn't have to be that way. By implementing a business continuity plan that combines risk management with quality, health and safety, and environmental sustainability, organizations can learn how to weather the storm and even to thrive. Join Roland Kelly, Senior Account Executive with Fusion Risk Management, and Aaron Davis, Senior Product Marketing Manager at Intelex Technologies, ULC, to learn about the following:

• How to start and maintain a business continuity program. • How risk mitigation and Plan-Do-Check-Act (PDCA) are vital for building efficiency and resiliency. • How to get senior leadership engaged in understanding the value and ROI of business continuity.

Join Bill Mitchell, Northern Territory Manager, MSC Sales and Ismael Belmarez, Accreditation Technical Manager, for DNV GL Business Assurance, USA, Inc. as they present cost saving strategies for Certification and provide attendees with guidance on available Certification Schemes and Systems Integration per Accreditation Body guidelines. Discussion will include: • Systems Integration • IATF Corporate Audit Scheme • ISO Corporate Sampling Programs Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

In this engaging, interactive, and entertaining presentation, you will dramatically improve your ability to thrive in the pandemic and plan for a successful post-pandemic recovery using cutting-edge neuroscience and behavioral economics-based strategies. Research shows that in slow-moving train wrecks of a disaster such as COVID-19, we fall into a trap called the normalcy bias, trying to get back to normal too quickly and hoping and planning for best-case scenarios. To address this problem, you need to evaluate and shift your work to adapt successfully for the major disruption of the pandemic. This presentation will offer you pragmatic and immediately applicable research-based strategies to thrive in the new abnormal of the pandemic and develop a long-term strategic plan to navigate the post-pandemic recovery successfully as a quality professional. In this webinar, you will: • Identify where your current reaction to the COVID-19 coronavirus pandemic might be oriented excessively toward a short-term and/or optimistic outlook • Learn about the neuroscience-based evidence for how we tend to make poor choices in the face of slow-moving major disruptions like the pandemic • Develop a long-term strategic plan to navigate successfully the disruptions caused by the pandemic for your work PERMISSION TO SHARE YOUR INFORMATION By Checking the PERMISSION TO SHARE box at the bottom of this form, you agree that your supplied contact information (name, title, company, email address, address, phone number, country, postal code) can be shared by Intelex with the event presenter, Dr. Gleb Tsipursky. Dr. Tsipursky may contact you regarding the event and the information and/or products discussed within. You also agree that the event host, Quality Digest, may contact you regarding future events. You also agree that Intelex will not be responsible or liable in any way for any third party's use of the contact information you provided.

Risk is an important consideration for every organization, particularly during the Covid-19 crisis. According to ISO 31000:2018, risk is the effect of uncertainty on objectives. This creates a deviation from expected outcomes that can result in both threats and opportunities. In today's business environment, in which new threats and opportunities arise daily, risk-based thinking has never been so important. This webinar will be an in-depth look at the ways in which risk impacts all the elements of your organization. You'll learn about: • The importance of integrated risk management • Managing supply chain risk, and • Innovations in risk assessment.

Note: By registering for this event you agree that your supplied contact information can be shared with the event sponsor and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

As quality professionals planned for 2020, none would have seen what was about to unfold with a global Covid-19 pandemic and widespread manufacturing closures. As closed plants begin to reopen and production ramps up, things look very different. Join seasoned quality leaders from Tenneco, Dana, and Jacobs Vehicle Systems along with Quality Digest Editor-in-Chief Dirk Dusharme, as this experienced panel discuss the lessons learned in the past few weeks including:

• Balancing ramping up operations while keeping employees safe • What the impact has been on quality processes • The dual challenge of coming back from a full stop and a widespread industry restart • Any new software tools that might have been incorporated into their business or adapted use of existing tools • Using downtime to strengthen processes and realign management systems to a new reality

Whether we know it or not, there is both risk and opportunity in everything we do. There is risk in acting, there is risk in not acting, and there are opportunities for growth and innovation at every turn. As more organizations look to automation to create process efficiencies, the way we manage risk is changing rapidly. Learning Objectives • How full automation can introduce more risk than you realize. • How risk-based thinking can help you understand the impact of automation. • How to manage critical business processes with software quality controls.

Many organizations rely on paper-based processes to manage their quality. How do they know if an automated solution might be better for them? Join Nick Metrakos, Solutions Consultant at ETQ, former Quality Manager at 2 leading organizations and Auditor to learn if there is a better way for your organization and how to get started.

From building a business case to best practices for implementation, Nick will share lessons-learned to help you maximize the benefit of a QMS in your organization. Nick will also share some insights from his experience as an auditor and answer your questions.

Join us to learn: • A comparison of paper based quality processes vs. automation • How to evaluate whether a QMS solution makes sense for you • How to build a business case for QMS software • Proven ways to reduce auditing findings • What to look for in a QMS solution

More than ever companies are measuring and disclosing their performance around environmental, social and governance (ESG) issues. By doing this, companies are able to reduce financial risks and uncover business opportunities. Moreover, record amounts of capital are flowing towards companies who do good. In this webinar you will learn: • The current sustainability landscape • How companies uncover value through ESG • Practical examples of risk reduction related to carbon pricing and water pricing • How physical risks threaten companies' assets and how to understand your exposure • The need for reliable, consistent and relevant metrics for return on sustainability efforts • Current work on leading metrics for sustainability and how they support operational excellence • Strategies to reduce and manage risks related to environment and operational excellence Note: By registering for this event you agree that your supplied contact information can be shared with the event sponsor and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Most organizations talk about the importance of collecting data more than they talk about collecting high-quality data. If you want to make your data one of your most valuable assets for supporting your competitive advantage, you need to learn about the importance of data quality. For example, did you know that 70% of all customer data becomes obsolete annually because of changes to customer information? Or that a mere 3% of collected data is of suitably high quality to facilitate even the most basic machine learning? In the webinar Data Quality: How to Manage your Business Data, quality expert Rupa Mahanti, author of Data Quality: Dimensions, Measurement, Strategy, Management, and Governance, and Quality expert Nicole Radziwill, Intelex Vice President, Global Quality and Supply Chain Practice, discuss how to make sure your data quality can support your business functions and deliver the competitive advantage you need. You'll learn about: • The "butterfly effect," in which small errors compound into larger errors over time and spread throughout a system • The importance of translating subjective customer requirements into measurable, objective elements • The importance of a defined, end-to-end strategy • The value that Six Sigma DMAIC (define, measure, analyze, improve, and control) can bring to data quality projects • The importance of soft factors such as leadership, organizational culture, communication, and collaboration to the success of data projects. Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

New Product Introduction (NPI) is fundamental to most industrial organizations yet 44% of new product launches fail to meet all or most of their success criteria. We will review LNS Research's recent findings that clearly show that process challenges – which are surely in the manufacturer's ability to improve – are the fundamental barriers to success. Thus, solutions are within reach. LNS Research has used extensive survey data and deep engagement with industry leaders to define a 3-Step Plan for improving NPI by focusing on processes, suppliers and Quality 4.0. The journey leads to significantly better NPI, quality and manufacturing results. Attendees will learn: • The challenges in NPI • A three step quality program for NPI success • The value of supplier quality and quality management in accelerating NPI • How institutionalizing and automating quality and supply chain practices improves NPI • How improving NPI also drives manufacturing and quality improvements Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Lumileds is the global leader in light engine technology that powers groundbreaking LEDs and automotive lighting products to some of the most demanding customers in industry. As a result, the company has built a culture of quality and "Kaizen" that is constantly evolving in the service of delighting their customers. Join Sadiq Eshaq, Application Program Manager, to learn how Lumileds harmonized their global quality solutions and evolved from hundreds of siloed applications to a set of globally integrated solutions that enable the global workforce to access, share and analyze critical quality data that drives continuous quality improvement. Join us in this expert webinar to learn how: • Sadiq manages this global solution without a technical or quality background and trained other users in his first week • Lumileds saved $700,000 annually on QMS environment operating costs • Lumileds built a centralized location for employee ideas on Kaizen or continuous improvement Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Join Paige Needling, Information Security Sector Manager, and Todd Begerow, Eastern Territory Sales Manager, DNV GL Business Assurance North America, as they provide attendees with a clear understanding of the scope of Information Security across industries, how to safely maintain it, satisfy regulatory requirements, and how ISO 27001 can be leveraged as a foundational tool to help Information Security professionals meet the ever-changing challenges presented in today's threat landscape. Discussion Topics: • What falls under the umbrella of Information Security • How to properly maintain Information Security • Common elements of regulatory requirements (HIPAA, GDPR, NIST, AICPA SOC) • How does ISO 27001 assist in satisfying information security and privacy-specific regulatory requirements Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Organizational performance spans many factors beyond financial performance. For example, a badly timed recall, outbreak, social media disaster, serious workplace injury or death can have lingering effects. Beyond costs to reputation and revenue impacts, processes may have to be adjusted, and performance impacts can ripple. This webinar covers the many ways to monitor and manage performance in an organization and how they are interrelated, including product performance, process performance, performance from the customer's perspective, leadership outcomes, market results, and strategic performance. Find out how Environment, Health, Safety and Quality (EHSQ) contributes to overall performance, and how to use EHSQ to make your organization more efficient and effective. About the Presenters: Nicole Radziwill Nicole Radziwill is VP Global Quality & Supply Chain Practice at Intelex in Toronto, Ontario. She has over two decades experience with quality in software, telecom, manufacturing, aerospace, research instrumentation, and food & beverage industries and is a tenured Associate Professor at James Madison University. Nicole is a Fellow of the American Society for Quality (ASQ), a Certified Six Sigma Black Belt (CSSBB), a National Examiner for the Malcolm Baldrige National Quality Award (MBNQA), and Editor-in-Chief of Software Quality Professional journal with a PhD in Quality Systems from Indiana State. She is one of ASQ's Influential Voices and blogs at http://qualityandinnovation.com. Her research uses data science and applied machine learning for quality improvement. Graham Freeman: Graham Freeman is a writer and editor at Intelex Technologies, ULC in Toronto, Canada. He has written extensively on topics such as quality, health and safety, and knowledge organization. Graham works and teaches as a technical writer and has a PhD in music history and theory from the University of Toronto. Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Workplace Violence is an issue which impacts two million employees and results in costs to industry of in excess of 120 billion dollars on an annual basis. In honor of the Department of Homeland Security's National Preparedness Month (September), participants in this webinar will learn key lessons on preparedness identified as a result of one of the most complex active shooter incidents in modern times. Using the 2013 Washington Navy Yard case study (also known as the Navy Yard Shooting) experts, one of whom was among those first on the scene, will highlight preventative practices and policies to protect the workforce, as well as training necessary to mitigate such a threat. Lessons from case studies, such as the Navy Yard, continue to highlight a compelling need for an enhanced awareness of behavioral indicators, the cultivation of a culture of engagement, and the importance of an educated and empowered workforce that can act without hesitation if an incident occurs. A preparedness mindset, which enables the confidence to assess and to respond without hesitation, is critical when seconds can be the difference between surviving and saving lives. Discussion Topics: * The criticality of having a comprehensive Workplace Violence Prevention Plan * The value of regular exercises and drills * What employers can do to implement workplace safety measures during September's National Preparedness Month and throughout the year Presenters: Kathleen Kiernan and Michael Wear from Kiernan Group Holdings Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Sometimes it can cost hundreds of dollars and take weeks of time to get jigs and fixtures delivered through a service bureau. By bringing production in-house with affordable industrial quality 3D printers, you can shorten lead times and dramatically cut costs. In this webinar we'll explore three real world case studies of companies reducing costs and improving efficiencies with 3D printing. From Ashley Furniture to Pankl Racing Systems, these 3D printed jigs and fixtures will inspire you to improve assembly or QA processes at your own company. You'll Learn: • 3 innovative ways Ashley Furniture uses 3D printed jigs and fixtures in their factory floor. • How companies like Pankl Racing Systems leverage engineering-grade 3D printing materials to replace traditionally machined parts. • 3 new ideas on how to improve the operational efficiency of your factory floor. Speakers Andrew Edman, Manufacturing Industry Manager at Formlabs Andrew Edman is the Industry Manager for Product Design, Engineering, and Manufacturing at Formlabs. He's focused on using additive technologies to create value in manufacturing and industrial workflows, like using 3D-printed tooling to bridge from prototype to production. Prior to Formlabs, Andrew worked as a design and engineering consultant, helping startups and Fortune 500 companies develop products from concept through to scale manufacturing. Faris Sheikh, 3D Printing Specialist, Formlabs Faris Sheikh, 3D printing specialist at Formlabs, has helped Formlabs run over 40 live broadcasts around the world to educate over 21,000 engineers, manufacturers, dentists, and jewelers on how to successfully incorporate Formlabs products into their day-to-day workflows. Previously, Sheikh most notably ran an online technology show on hardware and software products totalling over 2 million global views.. Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

New technologies to enhance connectedness, intelligence, and automation (like cloud computing, machine learning, and the internet of things) are being introduced to operations at a rapid pace. The future of work – across all industries – is about generating, keeping track, and getting data where it needs to go. Effective data management helps organizations maintain order and constancy day to day, and builds the capacity to capture new opportunities. Whether your quality management systems (QMS) are manual, improving, or mature, one question is crucial: how will you manage the transformation? In this webinar, you will learn: • What counts as data (it's more than you think) • What master data is, and why it's more important now than ever before • Why defining systems of record can help • How data governance supports information and knowledge management • Why dashboards can be destructive (and what to do about it) • How effective information and knowledge management can greatly enhance the value of your improvement projects and kaizen events Starting with predictions from the ASQ 2015 Future of Quality Report, you will learn how shifting themes and priorities in industry are starting to impact strategic objectives. The relationship between data and value will become more clear, and will help you design and execute high-impact quality improvement and Quality 4.0 initiatives. About the Presenter: Nicole Radziwill Nicole Radziwill is VP Global Quality & Supply Chain Practice at Intelex in Toronto, Ontario. She has over two decades experience with quality in software, telecom, manufacturing, aerospace, research instrumentation, and food & beverage industries and is a tenured Associate Professor at James Madison University. Nicole is a Fellow of the American Society for Quality (ASQ), a Certified Six Sigma Black Belt (CSSBB), a National Examiner for the Malcolm Baldrige National Quality Award (MBNQA), and Editor-in-Chief of Software Quality Professional journal with a PhD in Quality Systems from Indiana State. She is one of ASQ's Influential Voices and blogs at http://qualityandinnovation.com. Her research uses data science and applied machine learning for quality improvement. Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Join Ronda Culbertson, Aerospace, Space & Defense Technical Manager, for DNV GL Business Assurance, USA, Inc. as she presents some insights into how you can be prepared to present objective evidence of your compliance to some of the requirements of the AS91XX Standards.

Discussion Topics: Lessons Learned Addressing some of the major issues identified Containment, Correction, Root Cause and Corrective Actions

Control charts are used to study how a process changes over time. Developed in the 1920s by Dr. Walter Shewhart, they are a valuable tool for determining if a manufacturing or business process is in a state of control. Capability analysis is a set of calculations used to assess whether a system is able to meet a set of specifications or requirements. Is your head already spinning? Then you need to attend "Control Charts & Capability Analysis 101." This webinar is designed to provide a brief overview of control charts, capability analysis, the relationship between the two, and tips for effective use of both. During this webinar, we'll discuss: • Prerequisites for capability studies • Tips for effective use of control charts • How to interpret some commonly used stats • Common mistakes and how to avoid them This webinar is designed for those who are new to control charts and capability analysis or need a refresher. The objective is to help you better understand processes through the lens of a chart, learn how to control and improve them, and once the processes are in control, provide you with the ability to communicate the results to internal and external stakeholders. Presenter: Matt Savage, Vice President of Product Development Matt Savage is Vice President of Product Development for PQ Systems. He is an experienced consultant to organizations that want to utilize the power of data analysis to improve processes and enhance profitability. He has worked extensively with technical advisory teams and has provided on-site consulting and training in statistical process control for a variety of organizations representing manufacturing, health care, and service organizations in the U.S. and abroad. Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Join Ismael Belmarez, Accreditation Manager, for DNV GL Business Assurance, USA, Inc. and Jayne Pilot, President of Pilot Performance Resources Management, Inc. as they present some insights into how you can manage your workplace safety to achieve sustainable business performance through the use of the international standard, ISO 45001:2015. Discussion Topics: • The benefits you can achieve • Key clauses of the standard • Requirements for implementation • Implementing with a 3-step process Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Food safety and food quality have an integrated relationship. While food quality relates to ensuring that products meet the established requirements for food characteristics, food safety relates to those characteristics that have the potential to be harmful to health. Food safety characteristics are therefore specific kinds of food quality characteristics. This connection between food safety and food quality means that organizations in the food and beverage industry can use the methods and tools of quality management to help them navigate the complex regulations, standards, and frameworks that govern the international supply chain. The complexity of these regulations means that organizations practicing MFSMA (Multiple Food Safety Management Systems) will quickly find that legacy tools such as old databases and spreadsheets are ill-equipped to provide the governance and control their businesses require. In this webinar, Nicole Radziwill, Sonduren Fanarredha, and Angelica Lauriano will discuss how an integrated software QMS (Quality Management System) for food and beverage can help you with: • Ensuring consistent and efficient quality management practices across facilities in different locations • Facilitating corrective action procedures (CAPA) • Eliminating duplication of effort and documentation • Ensuring training and process documentation is up-to-date for both regular use and inspections, and • Ensuring compliance with regulatory requirements in every jurisdiction. About the Presenters Nicole Radziwill Nicole Radziwill is Quality Practice Lead at Intelex in Toronto, Ontario. She uses data science and applied machine learning to enhance quality and catalyze innovation in industrial systems. Nicole is a Fellow of the American Society for Quality (ASQ), a Certified Six Sigma Black Belt (CSSBB), a Certified Manager of Quality and Organizational Excellence (CMQ/OE), and editor of Software Quality Professional with a PhD in Quality Systems from Indiana State. She is one of ASQ's Influential Voices and blogs at http://qualityandinnovation.com. Sonduren Fanarredha Sonduren Fanarredha is the Senior Product Marketing Manager, Quality Management Software at Intelex Technologies. He provides business strategy, planning, and go-to-market campaigns for Intelex's quality management software suite. He is actively engaged in researching and listening to the quality marketplace to create positioning and messaging of products and content that guide both practitioners and thought-leaders on their quality journey. Angelica Lauriano Angelica Lauriano is a food safety solution specialist here at Intelex where she works with organizations to adopt technology solutions that address their food safety management and compliance needs. Angelica will be presenting on how Intelex can help an organizations ensure food safety. Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Manufacturers are challenged with developing products that meet ISO 9001 quality standards and forecasted demand. Add the complexity of working with global suppliers and contract vendors, adhering to regulatory requirements, and supporting corporate initiatives while working with paper-based processes and outdated systems, and you have the perfect storm of risk. Join quality management experts from Cority for a live webinar to learn how to: • Develop the groundwork for risk management success • Balance ISO 9001 requirements and internal risk management • Reduce supplier and contract vendor risk • Create the business case for a quality management solution Presenter: Kelly Kuchinski, Product Marketing Manager, Cority Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

In today's hypercompetitive environment, quality is key and 3D scanning has become an essential component of many companies' quality control strategies. But getting it right can be challenging. In this webinar you'll discover the best way to create the optimal 3D scanning system for your inspection needs. We will give you a clear insight into how to: • Choose the right 3D scanning technology for your business • Combine the right software with 3D scan-based inspection to make the most of the data you capture • Get the best advice from experts around the world and make sure you are maximising the benefits from 3D scanning throughout your entire organization • Obtain faster and more accurate scan-to-CAD with quick and easy Geomagic Control X™ scan-native software A must for those in quality focused roles, this webinar is also an opportunity for those in R&D, design, engineering, manufacturing and supply chains to explore how they can use 3D scanning to help ensure quality everywhere. Make the most of 3D Systems unrivalled expertise and innovation in 3D inspection scanning. Presenter: Tom Charron Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events. Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

All organizations want to make their customers happy -- but don't want to spend an excessive amount in the process. A quality management system (QMS) is usually the answer, providing a way to pull together philosophies, standards, methodologies and tools to help an organization achieve its quality-related goals. But choosing the right degree of automation (and whether or not to use software for different tasks) can affect the bottom line -- especially when those choices tend to be spread out over time. Using the concept of an cross-industry "reference architecture" for quality, this webinar explores quality controls and quality events throughout the design and production processes. Failure Mode and Effects Analysis (FMEA) and Statistical Process Control (SPC) are emphasized as core tools for linking quality engineering and quality management. Upon completion of this webinar, attendees will be able to: • Explain how QMS components work together, including NCR, CAPA, FMEA, SPC, DMAIC, APQP/PPAP, document management, training management, audit management, design controls, material controls, equipment and facility controls, and change control • Describe how FMEA can be used to identify corrective and preventive actions, launch improvement plans, and address risk • Explain SPC terminology, basic concepts, and how to apply it -- particularly beyond manufacturing • Avoid disconnected (and inefficient) management of quality events • Identify quality issues faster and more effectively • Capture opportunities for improvement more easily Although some core concepts from ISO 9001:2015 are used as a framework for discussion, this presentation will be useful to organizations at all stages of their quality journey. By the end, you'll be able to identify where to begin, or what to do next to make your quality management system more robust and strategically viable. Presenter Bio: Nicole Radziwill, Quality Practice Leader at Intelex. Nicole is a quality manager and data scientist with over 20 years leadership experience in software, telecommunications, research infrastructure, and higher education. Prior to joining Intelex, she was an Associate Professor of Data Science and Production Systems at James Madison University, Assistant Director for End to End Operations at the National Radio Astronomy Observatory (NRAO), managed software product development for the Green Bank Observatory (GBO), and managed client engagements for Nortel Networks and Clarify (CRM). Nicole is a Fellow of the American Society for Quality (ASQ), Editor of the Software Quality Professional journal, and past Chair of the ASQ Software Division. She received her PhD in Quality Systems from Indiana State University, an MBA from Regis University, and has a Master's Certificate in Human Factors Engineering and Ergonomics from Penn State University. She is an ASQ Certified Manager of Operational Excellence (CMQ/OE), an ASQ Certified Six Sigma Black Belt (CSSBB) and contributed to the development of ISO 26000 Guidance on Social Responsibility. Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Plants and facilities are littered with all types of gages, devices, and measurement equipment. Most organizations understand the importance of regular calibrations to ensure their gages are measuring accurately. However, few go the extra mile to examine their measurement system as a whole using repeatability and reproducibility (R&R) studies. This webinar will provide an overview of variable R&R studies – What they are, when they should be done, and how to conduct one effectively. Presenter: Eric Gasper, Product Development Specialist for PQ Systems Eric Gasper, PQ Systems Product Development Specialist, leads regularly-scheduled technical seminars, offers presentations at professional conferences, and produces articles related to measurement systems analysis and calibration accuracy for major professional journals. Recent consultancy clients include Harley Davidson, Alcoa Howmet, DANA Corporation, Crown Cork & Seal, Eaton, Carpenter Technology, Spraying Systems, and Whirlpool. Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Quality 4.0 connects processes and tools, streamlining modeling creation and collaboration. See how tolerance analysis software validates and optimizes GD&T, simulating a digital twin and providing the risk of failure based on part tolerances and the assembly process. These simulations then feed downstream applications, creating SPC and manager reports and critical-to-quality features to direct measurement plans and manufacturing. The model continues to provide value by utilizing measured plant data to root cause production issues and testing solutions. Join Gary Bell, ASME Certified Trainer, as he goes through the Closed Loop process from CAD embedded GD&T to final product problem solving. Presenter: Gerhard Bell, Variation Analyst - ASME Certified GD&T Trainer Gary Bell is a dimensional engineer with more than 15 years of experience working for Dimensional Control Systems (DCS) specializing on GD&T and Dimensional Management. Bell received his degree in engineering from Wayne State University as well as becoming a Senior Level ASME certified instructor. With DCS, Bell has successfully completed many projects for major companies in the automotive, aerospace and defense, medical device and electronics industries. As the senior instructor at DCS, he has been instrumental in delivering instruction and expertise to both DCS customers and employees. Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Industry 4.0, Cyber-Physical Systems, Artificial Intelligence, Machine Learning, Deep Learning, Business Intelligence, Data Science, and Big Data. What do all these buzzwords mean? How are they related? How they can support quality and process improvements for companies of all sizes? The cornerstone is data. Collecting and storing data is easy, but using it to generate actionable insights can be more of a challenge -- especially in quality, which requires substantial domain expertise and hands-on experience with products and processes. How can you introduce new technologies to generate actionable insights and create value in your organization… in a cost-effective way? This webinar takes a look at practical problem-solving in quality management and engineering from the perspective of data science and machine learning. Whether you're a manager interested in business value or an engineer interested in learning new approaches, this webinar will help you: • Understand what Quality 4.0 is and the value propositions it presents. • Identify the types of problems to which you can apply these new methods in your organization. • Explain how these technologies support engagement and collaboration to promote a connected and empowered workforce. • Explore ways to incorporate data science and machine learning into your work, whether you are drowning in data or just starting your digital transformation. Performance innovation using connected, automated, intelligent systems presents opportunities for all of us. Start learning how to apply them to make processes more efficient and effective, save time and money, and produce better products more consistently. Presenter: Nicole Radziwill, Quality Practice Leader at Intelex. Fellow, American Society for Quality (ASQ) & Editor, Software Quality Professional Nicole is a quality manager and data scientist with over 20 years leadership experience in software, telecommunications, research infrastructure, and higher education. Prior to joining Intelex, she was an Associate Professor of Data Science and Production Systems at James Madison University, Assistant Director for End to End Operations at the National Radio Astronomy Observatory (NRAO), managed software product development for the Green Bank Observatory (GBO), and managed client engagements for Nortel Networks and Clarify (CRM). Nicole is a Fellow of the American Society for Quality (ASQ), Editor of the Software Quality Professional journal, and past Chair of the ASQ Software Division. She received her PhD in Quality Systems from Indiana State University, an MBA from Regis University, and has a Master's Certificate in Human Factors Engineering and Ergonomics from Penn State University. She is an ASQ Certified Manager of Operational Excellence (CMQ/OE), an ASQ Certified Six Sigma Black Belt (CSSBB) and contributed to the development of ISO 26000 Guidance on Social Responsibility. Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter, Intelex, and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Understanding the effect of uncertainty – risk – has always been important, because it impacts how value is created and sustained. Risk-based thinking has gained new prominence with the latest updates to ISO 9001. The old standard becomes obsolete on September 14, and quality management systems (QMS) are now required to incorporate risk-based thinking. Even if you do not have an ISO-based QMS, risk-based thinking can be the cornerstone of an integrated management system – helping you become more productive and resilient. Starting with an example of global supply chain disruption from a recent cyberattack, this webinar takes a new and unique look at incorporating risk-based thinking into your work, whether you're new to the concept or are an experienced professional. Attendees will understand the role of risk management in ISO 9001:2015 and other quality management systems like Baldrige and EFQM, be able to identify strategies for risk-based thinking in connected, intelligent, automated environments, and learn how to use agile methods to reduce technical debt and compliance complacency. Presenter: Nicole Radziwill, Quality Practice Leader at Intelex Nicole is a quality manager and data scientist with over 20 years leadership experience in software, telecommunications, research infrastructure, and higher education. Prior to joining Intelex, she was an Associate Professor of Data Science and Production Systems at James Madison University, Assistant Director for End to End Operations at the National Radio Astronomy Observatory (NRAO), managed software product development for the Green Bank Observatory (GBO), and managed client engagements for Nortel Networks and Clarify (CRM). Nicole is a Fellow of the American Society for Quality (ASQ), Editor of the Software Quality Professional journal, and past Chair of the ASQ Software Division. She received her PhD in Quality Systems from Indiana State University, an MBA from Regis University, and has a Master's Certificate in Human Factors Engineering and Ergonomics from Penn State University. She is an ASQ Certified Manager of Operational Excellence (CMQ/OE), an ASQ Certified Six Sigma Black Belt (CSSBB) and contributed to the development of ISO 26000 Guidance on Social Responsibility. Note: By registering for this event you agree that your supplied contact information can be shared with the event presenter, Intelex, and that they can contact you regarding the event and the information/products discussed within. The event host, Quality Digest, may also contact you regarding future events.

Join Alexis Bateman, Director MIT Sustainable Supply Chains as she highlights some of the major trends happening today within responsible (sustainable) supply chain management. Tom Gosselin, DNV GL Business Assurance Director of Supply Chain Services, NA, will provide some real world examples of various digital technologies (AR, VR, Internet of Things, Satellite Imaging, blockchain, etc.) that are disruptors as well as enablers in the broader assurance of supply chains. Discussion Topics: • Highlight of some of the major trends in supply chain management today • Key sustainability efforts major manufacturers and retailers are passing on to suppliers • Real world examples of disruptors and enablers of supply chain assurance

More and more, Quality management Systems are becoming a strategic component of the businesses digital strategies today and are touching more and more of the business. With the updated standards now including risk practices, and the enrollment of all people in the Quality management effort, the need for cohesion from one system to the next is becoming critical. In this webinar, we are going to take a look at the "story of Quality" – the chain of quality's impact on various areas of the business and how those operational areas rely on Quality-based information to gain visibility and control, impact operations with a Quality eye, and create a hub of Quality throughout design, production, supply-chain and post market. We will specifically look at three elements to this story. Harmonization of processes and creating traceability from one process to the next. We will look at how integration has brought Quality to the center and pulls information from all areas of the business. Lastly, we will look at how the concept of Risk-based thinking is driving more people to be enrolled in Quality, creating a tighter Quality culture than ever before. Presented by Timothy Lozier, Director of Product Strategy at EtQ Learning Objectives: • How the complexity of markets and businesses drive the need for Quality as a core need • Understanding the areas in which Quality becomes a company-wide Story • How integration is able to pull and push information to create a Quality Hub for business • How harmonization creates traceability and a standardized process for all operations • Why Risk-Based Thinking matters when you extend Quality beyond the Quality Department • Tips for Success in building your Quality Story to the enterprise

This presentation will provide an overview of some common statistical indices used in quality improvement efforts and provide tips on how to communicate them effectively. The focus will be on the application of statistics so that you can feel more comfortable communicating with team members, suppliers, and customers about these commonly used quality improvement metrics. Presenters: Matt Savage, VP of Product Development for PQ Systems Matt Savage is VP of Product Development for PQ Systems. He is an experienced consultant to organizations that want to utilize the power of data analysis to improve processes and enhance profitability. He has worked extensively with technical advisory teams and has provided on-site consulting and training in statistical process control for a variety of organizations representing manufacturing, health care, and service organizations in the U.S. and abroad. Eric Gasper, Product Development Specialist for PQ Systems Eric Gasper, PQ Systems Product Development Specialist, leads technical seminars, offers presentations at professional conferences, and produces articles related to measurement systems analysis and calibration accuracy for major professional journals. He regularly provides on-site training and consulting to companies throughout the U.S.

Join Todd Begerow, Eastern Territory Manager, MSC for DNV GL Business Assurance, NA, Brent Greene, Senior Process Improvement Consultant for Integration Technologies Group (ITG) and Heather Reis, Vice President of Operations and Consulting Services for Integration Technologies Group (ITG) as they present an overview of the ISO 20000-1:2011 standard and provide insights to industry best practices from ITG's Consulting practice. Discussion Topics: * Key clauses of the standard * Requirements for implementation * Lessons learned from over a decade of leading ISO 20000 implementations

How Risk-Based Technologies are Creating a Broader Perspective on Quality The concepts and frameworks behind quality management are evolving. As more companies adopt new technologies, and standards like ISO 9001:2015 begin to shift in focus, there is a concept that is arising out of Industry 4.0, Factories of the Future, and the Industrial Internet of Things (IIoT). Quality 4.0 and the digital transformation of Quality is a concept that combines the elements of technology, process innovation and risk-based thinking and seeks to provide greater visibility and control into quality processes. There are various ways in which Quality 4.0 has incorporated technology into the overall story of quality, and how companies are looking to incorporate more data into their processes. This webinar will cover: * Risk-Based Thinking: Where does risk-based thinking fit in, and how can we leverage technology to help achieve our goals? * Risk Meets Quality 4.0: How current Quality Management System (QMS) processes and concepts feed into the Industry 4.0 story to create a Quality 4.0 dynamic and why risk management tools are more important than ever * The Industrial Internet of Things (IIoT): How companies can improve quality through the interconnectedness of devices, through Big Data, Machine Learning, Risk Management and more. Presented by Timothy Lozier and hosted by Quality Digest, we will explore these concepts and delve into risk-based thinking and how it is creating a broader perspective into quality to greatly improve the visibility and control you have in your operations.

For the first time, ISO 9001-based standards include people management standards that are fleshed out in the ISO 10018 standard and certification. The new International Standard was developed by ISO technical committee ISO/TC 176, subcommittee SC 3, through its working group WG 15. WG15 concluded that based on the eight quality management principles from which the ISO 9000 family is developed, the people aspects of quality management systems needed to be addressed more strongly. This webinar will explain how the ISO 10018 standard and certification is designed to provide organizations a clear roadmap for success through people and solution providers. The standard also provides certifiers a new opportunity to serve their clients. Attendees will learn why ISO 9001 now considers people mission critical, about the benefits and economics of the standards, and how organizations and ISO 9001 professionals and others can profit from them. Guest: Dr. Ron B. McKinley, Vice President, Chief Standards Officer, Healthcare Management Institute, University of Texas Medical Branch; founder of the International Center for Enterprise Engagement and the first ISO 10018 certification for quality people management.

Quality 4.0 is a name of the current trend of Automation and Secure Data Exchange in Manufacturing and Quality Control Technologies. It is about creating a "smarter factory" by leveraging modern technologies and practices. This webinar will describe the evolving trends of automating the quality management processes in all sizes of manufacturing organizations. We will review the business needs for automation (why go there?), the opportunities, challenges and will share some examples. • Review of major trends in the Industrial Manufacturing field (national and global) • The expanded focus on Smart Factory and Industry 4.0 standards • What is that your customers (inside and outside your organization), expect from you? • What is required to better compete in such an evolving environment • How to create a short and long term strategy for automation and production efficiencies • Share a case study About the presenter: Sam Golan--HighQA Chairman, Founder Sam Golan is the founder and chairman of HighQA enterprise quality management systems. He has more than 25 years of continuous success in building, leading, and managing multinational organizations and expanding them internationally. Sam has founded, co-founded and managed four companies in the areas of CAD-CAM, PLM, CRM, and Knowledge Management. Among the numerous software companies he has developed through all stages include Cimatron (Currently 3D Systems) and Enovia (currently part of Dassault Systemes)

Are you looking to improve the performance of your organization through your management systems? Join Quality Digest Editor in Chief Dirk Dusharme as he hosts Violet Masoud, Director of Sales, MSC for DNV GL Business Assurance, NA and Mickey Jawa, Chairman & CEO, SatiStar Corporation as they explain how to get the most out of integrating your management system standards. Topics that will be covered include: • Business Context • Breaking down the silos • Performance benefits

In just a few short months, the European Union's General Data Protection Regulation (GDPR) will take effect. The Regulation, which replaces the EU's 20-year old Data Protection Directive, imposes new and more rigorous requirements on any entity that collects or maintains personal consumer data, including entities located outside of the EU. In this article, we'll provide some background on the origins of the GDPR, and summarize the key aspects of the Regulation. Join TÜV SÜD America and Quality Digest for a complimentary webinar Are You Ready for the EU's General Data Protection Regulation? Presenter: Martin R. Voelk OSCP, OSWP, C|EH, CCIE #13708 Martin is an IT Security veteran with more than 20 years of experience in the IT industry. Martin spends his time on Penetration Testing and Security Audit Services to clients around the globe. Martin has taught Penetration Testing Training Courses, Cisco authorized Security Courses. He has also established Security policies and performed Ethical Hacking and Penetration Tests for governments and other businesses. He provided IT Security Services as a consultant to organizations such as the German Railways Group, Cable & Wireless, Hypo-Vereinsbank, Motorola, Fast Lane, Cisco Systems, Apple, the U.S. Army, the British Army and various other government bodies and private sector clients. Martin is also a regular speaker at Security conferences and works with the press on giving people an insight into current IT Security issues.

Join Ismael Belmarez, Accreditation Technical Manager for DNV GL Business Assurance, NA, and Debra M. Hay Hampton, President of Cornerstone Engineering, Training, and Consulting (CETC), as they share insights into how to get started with your transition from OHSAS 18001 to the new ISO 45001 standard. Learn how to identify the key action items needed to complete your transition journey and make it a success. Topics to be covered include: How to get started with the transition process Pitfalls, lessons learned, & best practices Support tools & resources

Quality Management Systems (QMS) have been evolving over the past few years, and with the changes to standards like ISO 9001:2015, there is a focus on enrolling more people into your quality management processes. There are plenty of ways to improve how you manage quality, to get to a more efficient system that enrolls the organization. In this webinar, we will highlight the 5 things that you can build into your QMS that will enhance your ability to extend quality to the rest of the organization. We will look at the concepts of process traceability, risk-based thinking incorporated into your processes, building visibility to create an "audit-ready" state, better reporting metrics, and change management in the QMS. Learning Objectives: • Understand the various changes that are impacting quality today • Look at a few elements on how to improve the processes around quality management • Discuss options on how to execute on these changes today • Look at the difference between compliance and operational excellence Presenter: Timothy Lozier Tim has an extensive background in software technology and has been involved in the creation of leading-edge technologies in user interface design and development. Tim is responsible for fostering the development of leading quality management software solutions, and has helped shape EtQ's strategic vision. He provides strategic leadership for EtQ, the leading Enterprise Quality, Environmental Health and Safety, and Compliance Management Software for identifying, mitigating and preventing high risk events through integration, automation and collaboration.

Did you know that there are 1.2 to 3 million parts and components in a wide body aircraft? Backlogged orders have progressively increased leaving Original Equipment Manufacturers (OEM) searching for capable suppliers. Join Intertek, partnered with Quality Digest, for a webinar on the steps and benefits of expanding into the Aviation, Space, and Defense industry. OEM's and suppliers in the aerospace industry are currently seeking additional AS9100, 9110, and 9120 certified suppliers to achieve their growth and quality levels. Presenter: Gene Morrison Gene Morrison is the Global Aviation, Space and Defence Program Manager of Intertek's Business Assurance group. He is responsible for managing, training, and qualifying Intertek's Global Aviation, Space and Defence (ASD) auditors to meet Intertek's business needs as well as the needs of Intertek's clients. Gene represents Intertek at industry meetings including Americas Aerospace Quality Group, International Aerospace Quality Group, IAQG, International Independent Organization Committee (IIOC), and the IIOC Aerospace College, to provide input on behalf of Intertek. Prior to joining Intertek, Gene served as Vice President of Strategic Accounts and Global Operations Management for a global certification body for 18 years. He has also worked as Quality Director in Conventional and Nuclear Weapons, as well as in the Aviation and Space industries. Gene is certified AS9100 AIEA and Aerospace Industry Lead Auditor.

When we look at the changes to the standard, we see a greater focus on enrolling more people in quality management. This rings true throughout the processes we implement, but it all starts with documentation of processes. Document Control is the "brains" of the Quality Management System (QMS) and it is where we outline how we are going to manage quality processes. But what can we do to make it more effective? In this webinar, we will look at several key elements of building a strong Document Control System. These include tying to other, similar records, having an approval process, linking documents to training, and having the ability to effectively change. These elements will help you to take your Document Control System beyond spreadsheets and file repositories, and build a more effective process for controlling documentation. Learning Objectives: • How to spot a good Document Control process • The role approval cycles play in effective control • How training is impacted by Document Control • How to effectively manage changes to documentation Presenter: Timothy Lozier Tim Lozier, Director of Product Strategy at Verse Solutions Tim is the director of product strategy for Verse Solutions, a quality and compliance management software provider that incorporates key quality processes, such as document control, corrective action, audits and training in a dedicated cloud environment. He has been involved in the quality and compliance industry for over a decade and has an extensive background in quality and compliance management systems. At Verse Solutions Tim is responsible for driving the innovation and strategy of leading cloud-based quality and compliance management software solutions.

Like many companies, the quality team at New Chapter worked with tedious manual processes and disconnected on-premise software. To make their quality systems more efficient while maintaining data integrity compliance, New Chapter looked to modernize. They searched for a complete and easy-to-use quality management system that would increase efficiency, traceability, and compliance. Hear from Trevor Carroll, Quality Assurance Manager at New Chapter, about how and why they selected a cloud quality management solution and the profound difference it's making in processes such as change controls, audits, complaints, and supplier management.

Most businesses deploy the latest modern communication infrastructures such as clouds, tablets, smartphones, wireless etc. However while most are up to date on technology – they are typically not up to speed on Cyber Security. Every day, Hackers attack both personal and corporate systems and their main motives are either personal, financial or political. Cyber attacks can be financially devastating to companies of ALL sizes. A comprehensive IT security strategy can help prevent these types of attacks and part of that strategy should include an information security management system (ISMS). ISMS is a systematic approach to managing sensitive company information so that it remains secure. It includes people, processes and IT systems by applying a risk management process. It can help small, medium and large businesses in any sector keep information assets secure. Presenter: Martin R. Voelk OSCP, OSWP, C|EH, CCIE #13708 Martin is an IT Security veteran with more than 20 years of experience in the IT industry. Martin spends his time on Penetration Testing and Security Audit Services to clients around the globe. Martin has taught Penetration Testing Training Courses, Cisco authorized Security Courses. He has also established Security policies and performed Ethical Hacking and Penetration Tests for governments and other businesses. He provided IT Security Services as a consultant to organizations such as the German Railways Group, Cable & Wireless, Hypo-Vereinsbank, Motorola, Fast Lane, Cisco Systems, Apple, the U.S. Army, the British Army and various other government bodies and private sector clients. Martin is also a regular speaker at Security conferences and works with the press on giving people an insight into current IT Security issues.

This webinar explores how to use Risk Assessment and then Risk Mitigation to set improvement objectives. From these objectives metrics are set to drive a faster, better organization and which flow through the Quality Management System. A system is a set of interrelating and interacting elements. System thinking is fundamental to success and will be explained. Simple risk assessment tools will be provided, methods of risk mitigation will be outlined and the methods for tracking progress will be explained. The new Management Review has a very different agenda and is pivotal in driving this improvement. Objective · Provide risk assessment tools. · Explain System Thinking · Show the criticality of Measurable Objectives · Show alternative methods of Risk Mitigation · Explain the use of Management Review to drive the QMS. Agenda · The change in 9001 structure · System Thinking · Risk Assessment and Mitigation methods · Using Management Review to drive the System · Conclusion · Q&A The webinar is aimed at People who will be implementing or leading the implementation of ISO 9001:2015 Presenter Peter Merrill–SGS Training Instructor Acknowledged as one of the World's leading Keynote Speakers on ISO 9001 and Innovation, Peter Merrill has keynoted at many events such as the World Conference on Quality USA, the India Innovation Summit, Oasis of Excellence Conference in France and the China National Standards Institute in Beijing. As Chief Executive of one of the leading Design Brands in the Europe he has been an Business Leader in one of the most demanding markets. Peter is a member of the ISO/TC 176 (ISO 9000) communications team at an international level. He led the International Working Group which developed the ISO Guideline on 'People Involvement' in Quality Management Systems and is one of North America's foremost authorities on Quality Management Systems which he has implemented in such innovative companies as IBM, A.I.G., and R.I.M. He is current chair of the ASQ Innovation Think Tank and he is also Chair of the Canadian National Committee on Innovation for ISO. Peter is a Columnist for Quality Progress and author of the books 'Innovation Generation', 'Do it right the Second Time', 'Executive Guide to Innovation' and 'Innovation Never Stops'.

Companies are realizing that they can't compete in a Technology driven landscape with tools that are unable keep pace with demands. Depending on spreadsheets to drive product design, risk assessment, controls and change management simply isn't viable in today's fast paced market driven reality. Experience first-hand how moving to a tree structure approach for FMEAs (Design, Process, Machinery, etc.) and Control Plans can: • Accelerate time to market • Make more cogent use and reuse of critical data and work already proven in both Production and the Market Place • Leverage this data for faster and better analysis and decision making for Engineering Change activities This webinar will be delivered by "boots on the ground" quality professionals who will bring the topic from the conceptual to concrete value realities. Please join us to learn why continuing to use spreadsheets limits the potential of your Quality Organization to drive improvement and mitigate and control risk. Presenters Chuck Boots Chuck holds a BS in Business Management from Western Governors University. He has 20+ years of experience in manufacturing in various roles from Quality Technician to Director of Aftermarket, with a majority of experience being in automotive. He spent four years as the global trainer of QMS-QSYS at GE Oil & Gas. He has been at Siemens for 2.5 years as a Project Manager and Consultant and is now a technical pre-sales consultant. He has attained certificates in SPC, Root Cause, Six Sigma, Internal/External Auditing, APQP, FMEA, PPAP and ISO/TS-16949. Mary McAtee Technical Presales Consultant Mary McAtee has been a member of the Siemens QMS organization for over 20 years. She is a 40 year Quality professional specializing in Reliability Engineering for semiconductor and nuclear devices. She obtained her BS in Mechanical Engineering and spent her early career focusing on best practices and strategies for moving complex R&D projects into production while maintaining fidelity to the initial design and quality requirements. She won the General Manager's Award at New England Research Center for developing an R&D centric Quality Management System for the output of the research scientists. She is an exam qualified lead assessor for ISO 9001, ISO 14001, TS 16949, ISO 13485 and TickIT. She has lead several organizations to successful registrations to various standards and has written and presented on the topic of compliance and quality extensively over the years. She is currently working with the Development organizations and other Siemens "Centers of Excellence", in the US and Europe to develop a broader uniform interpretation of primary norms and compliance standards. She is also the QMS Lexington Quality Manager and a Lead Assessor in the Siemens PL Quality organization.

Join Todd Begerow, Eastern Territory Manager for DNV GL Business Assurance, North America, Worth MacMurray, Principle of Governance and Compliance Initiatives, LLC., and Judd Hesselroth, Director, Office of Legal Compliance - Programs, Microsoft as they delve into ISO 37001 Anti-Bribery Management Systems and the opportunities it provides for business. Topics to be covered include: • ISO 37001 Basics & Background • ISO 37001 Key Principles & Summary Requirements • The Significance of ISO 37001 • The Problem: US Anti-Corruption Law (FCPA) Pros & Cons • Comparing ISO 37001 to the FCPA • ISO 37001 Opportunities for US Business • Status of ISO 37001 in the US & Overseas Presenter Bios Todd Begerow Eastern Territory Manager for DNV GL Business Assurance Todd.Begerow@dnvgl.com Todd Begerow has over 20 years of experience in business development and sales leadership. He is an industry expert working with audit solutions in the fields of Quality, Safety, Food Safety, Information Security and Sustainability. Prior to his work at DNV GL, Begerow worked at Greenfence supporting platform strategies for the Testing, Inspection and Certification (TIC) companies supporting the food industry. Begerow's TIC experience includes roles in international sales where he developed customized audit solutions for a series of global companies and their supply chains. His background also includes expertise in selling on-line training and recruitment. Begerow holds an MSA from Central Michigan University, a BS in Public Administration from Grand Valley State University, and has been certified as a Holistic Information Security Practitioner. Worth MacMurray Principle of Governance and Compliance Initiatives, LLC wdmacm@iso37001compliance.com Worth MacMurray is a Principal with Washington, DC area - based Governance & Compliance Initiatives. With over 30 years of legal compliance and operational experience, he focuses on anti-bribery management systems (ISO 37001) and corporate anti-corruption compliance (FCPA, UKBA) programs. Previously, he served as General Counsel of public and privately held software, technology and government contractor entities, as a leader of the Washington, D.C. anti-corruption practice for PwC and as an independent consultant. During his career, Worth has led or participated in numerous high-profile and complex anti-corruption or transactional matters both in the US and overseas – including: Siemens, Haiti, Peregrine Systems and Information Systems Support. Worth was a member of the US Technical Advisory Group sponsored by ANSI (American National Standards Institute) that worked with 60+ other countries to create recently-issued ISO (International Organization for Standards) 37001 "Anti-bribery management systems". Worth is a graduate of Princeton University (Woodrow Wilson School of Public and International Affairs – Latin American Studies Program) and the Georgetown University Law Center. Judd Hesselroth Director, Office of Legal Compliance – Programs, Microsoft juddhess@microsoft.com Judd Hesselroth is an anti-bribery, governance, risk, compliance, and internal audit program leader with depth international business experience from working in more than 20 countries for large, multi-national corporations.In his current role in Microsoft, he works as a governance, risk, and control re-engineer primarily responsible for driving Microsoft's implementation of ISO 37001 and developing an improved issue governance and remediation program for the Company. He has also been actively involved in the development of the recently published ISO 37001 Anti-Bribery Management System Standard and ISO 17021-9 Conformity Assessment Technical Specification, having served as the Chair of the American National Standards Institute (ANSI).

With the recent changes to management systems standards, the concept of risk management has never been more prominent or had more potential to be misunderstood. Risk management used to be confined to specific standards such as Business Continuity (ISO 22301), Information Security (ISO 27001), and Supply Chain Security (ISO 28001), but now is a fundamental concept in quality, health/safety, and environmental as well. This webinar will review: • What is risk management and where does it fit in the new standards? • How does it apply to my business? • Is it just limited to what happens within our walls? • What level of action is appropriate? • Common Misconceptions • Understanding and applying the intent and best practices PRESENTER: Pam Bethune, Automotive Regional Competency Manager Pam is the Automotive Competency Manager for DEKRA certification and a lead auditor for TS 16949, ISO 9001, ISO 14001, ISO 13485, and ISO 45001. Prior to her time as an auditor Pam was the Senior Quality Manager at Faurecia and Johnson Controls, Director of Manufacturing Quality at Harman Becker, and Global Director of Six Sigma and Continuous Improvement at TRW Automotive.

With the recent changes to ISO 9001:2015 and similar standards, companies are looking to understand and apply the concept of "Risk-based thinking" into their operations. This becomes especially important when looking at Quality Management – how can you build risk strategies into your existing processes, and where do you start when assessing risks? In this webinar, we will look at the current view of the market on Risk-based thinking, the alignment of the standards to Risk, and then provide insight on how to apply risk to your operations. Moreover, we will illustrate some of the key risk-based methodologies that best fit the different ways to uncover and mitigate risks. Learning Objectives: 1. Understand the market view on Risk management and risk-based thinking 2. Provide a basic primer on Risk Management and how Risk is calculated 3. Look at the ways in which you can go about applying risk to your operations 4. Review the different tools and methods companies are using to apply risk to their processes Presenter: Tim Lozier, Director of Product Strategy at EtQ Tim has an extensive background in software technology and has been involved in the creation of leading-edge technologies in user interface design and development. Tim is responsible for fostering the development of leading quality management software solutions, and has helped shape EtQ's strategic vision. He provides strategic leadership for EtQ, the leading Enterprise Quality, Environmental Health and Safety, and Compliance Management Software for identifying, mitigating and preventing high risk events through integration, automation and collaboration.

After your organization, has drafted and validated an inspection plan, the next step is to execute and monitor the process. With the industry transitioning from manual production to Industry 4.0-inspired automated workflows, new developments that optimize workflows are ready to streamline your operation. These new capabilities enable you to simplify complex processes. These developments are aimed to deliver seamless execution of the inspection plan for Operators, while providing Quality Managers with a method of monitoring their inspection systems remotely ensuring continuous operation. In this webinar, Hexagon Manufacturing Intelligence's Technology Expert Jonathan O'Hare will take you through these new developments that help simplify the execution of inspection plans, making for efficient and reliable production. By attending this webinar, you will learn about: • The importance of simplified execution in a closed-loop manufacturing system • PC-DMIS software tools for inspection plan execution • Software tools for monitoring inspection plan execution Join us in our second webinar and learn the secrets for achieving operational efficiency in closed-loop manufacturing. Presenter Jonathan O'Hare holds a Bachelor of Science in Mechanical Engineering and Master's in Business and Administration from the University of Rhode Island. He has over twenty years of experience in manufacturing, beginning as an Applications Engineer at Brown & Sharpe Manufacturing Co., followed by roles in product development and product management within Hexagon. His latest role focuses on the development of measurement software solutions for industrial computed tomography systems in cooperation with technology partner YXLON International.

Join Violet Masoud, Director of Sales, MSC for DNV GL Business Assurance, North American and Jason Teliszczak, CEO/Founder of JTEnvironmental Consulting, Inc. as they delve into how risk based thinking pertains to the ISO 9001:2015 standard. They will break down the key changes and highlight, from their recent experiences, best practices with a focus on risk management implementation. Topics to be covered include: • Risk Based Thinking • Risk Management Implementation • Examples of risk and proper documentation process • Risk Mitigation • Transition Strategies Presenters Violet Masoud Director of Sales, MSC Throughout her 20+ year career within the Management Certification Industry, Violet progressed from Business Development Manager to Head of Sales for North America, Assurance Services. Prior to her time at DNV GL, Violet worked for three of the world's leading Certification Bodies in a Senior Sales role. In these roles, Violet honed her skills in Sales Leadership, Strategy and Increasing Revenue. Violet has a B.A in Environmental Science and is known as a polished communicator. Committed to staying on top of industry innovations and best practices, Violet has completed extensive professional development training, including: Sales Leadership, ISO 14001, ISO 9001, ISO 27001 Lead Auditor courses as well as number of other Industry specific courses. Jason Teliszczak CEO/Founder of JTEnvironmental Consulting, Inc. Jason is an entrepreneur with a passion for ensuring quality through proper processes and strengthening any organization to better their outputs. After earning a B.S. in Environmental academia and to ensure his vision would not be put to waste, he built his own successful consulting firm, JTEnvironmental Consulting, and has quickly become an expert within the Quality, Safety, Security and Environmental industries. Organizations throughout the world, from Fortune 500 corporations within the U.S. to companies and non-for-profits under 25 employees, utilize Jason's expertise and knowledge to perform compliance audits, internal audits, and to become certified to many different standards. He continues to streamline growth within the industry through working closely with Registrars, and by updating, incorporating and strengthening new standards. Jason currently sits on numerous committees within organizations to develop standards for auditing, quality, safety, and security. DNV GL and Consultant are acting in cooperation to provide this Webinar purely as an informational session to attendees and no relationship should be implied between DNV GL and Consultant. Participation in this Webinar does not construe a request for auditing or certification services nor implies any relationship between DNV GL and Consultant. DNV GL remains impartial and does not recommend or endorse individual consulting companies or seek to influence clients in deciding whether to use a consulting company or which to select.

PC-DMIS is Hexagon Manufacturing Intelligence's core technology for dimensional measurement and is engineered to improve software workflows for better Sensing. Sensing plays a critical role in the manufacturing process. Its planning phase is the first and most important step for ensuring a smooth process. Not only must an inspection plan provide accurate results, but it also must be created, executed and maintained in an efficient manner so that production can continue without delay. In this first part of a webinar series, Hexagon Manufacturing Intelligence experts Jonathan O'Hare, Technology Expert and Shaun Wissner, Software Communications, discuss how PC-DMIS software solutions improve workflows for better Sensing — specifically through inspection planning. By attending this webinar, you will learn: • The role of Sensing in Closed-Loop Manufacturing • New Software Tools for Inspection Planning • New Software Environments for Improved Workflows in Sensing Join us and learn the secrets for achieving operational efficiency in closed-loop manufacturing. Presenters Jonathan O'Hare holds a Bachelor of Science in Mechanical Engineering and Master's in Business and Administration from the University of Rhode Island. He has over twenty years of experience in manufacturing, beginning as an Applications Engineer at Brown & Sharpe Manufacturing Co., followed by roles in product development and product management within Hexagon. His latest role focuses on the development of measurement software solutions for industrial computed tomography systems in cooperation with technology partner YXLON International. Shaun Wissner is a Software Specialist for Hexagon Manufacturing Intelligence, developer and manufacturer of measurement instruments and software. Shaun's background is in quality engineering, product lifecycle management, and laboratory management. Shaun joined Hexagon Manufacturing Intelligence in 2000 as an Applications Engineer and currently provides new product training and communications for the Hexagon Manufacturing Intelligence software division.

When we talk about quality, there is often a common theme pinning compliance and Operational Excellence (OpEx). In many cases, "compliance" is doing what's required of us. Most companies know this, but in order to move to OpEx we need to tap into the culture of continuous improvement, and achieve what is "desired" versus just what is "required."

In this webinar, we will explore the key areas that can help bring a company closer to OpEx by looking at:

One of the newest parts of the new ISO 9001:2015 and related management standards are the concepts of "Context" and "interested Parties". What do these mean and how can you apply them to your organization? Presenter: Pam Bethune, Automotive Regional Competency Manager Pam Bethune is the Automotive Competency Manager for DEKRA certification and a lead auditor for TS 16949, ISO 9001, ISO 14001, ISO 13485, and OHSAS 18001. Prior to her time as an auditor Pam was the Senior Quality Manager at Faurecia and Johnson Controls, Director of Manufacturing Quality at Harman Becker, and Global Director of Six Sigma and Continuous Improvement at TRW Automotive. An MP4 version of the recording is available here: MP4

Businesses today are always looking for ways to improve visibility and control in their quality management processes. The quality role in recent years has gotten more focus, and been given an integral role in driving improvements to affect the bottom line and the promise to the customer. The challenge becomes putting in place not only the processes, but the communication methods needed to promote a better culture of quality and enroll more people in the organization. In this webinar, we will review some of the key areas that companies are doing well with quality, places they need to improve and interesting trends we uncovered during the process. We're also going to show simple ways – or hacks – to make it easier to achieve that goal. In this webinar, you will learn: • What it means to have a culture of quality • The market view on quality management today • What productivity hacking entails, and how you can build simple methods for improving • how you track quality management • What to look for in building a simple and effective means for better productivity in your QMS Presenter: Tim Lozier Tim Lozier is Director of Product Strategy at Traqpath, a compliance event and Corrective Action Tracking application that provides a simple and efficient way to track quality, collaborate across and outside of the organization, and foster continuous improvement. He has been involved in the quality and compliance industry for over a decade and has an extensive background in quality and compliance management systems. As part of the EtQ family of products, Tim is responsible for driving the innovation and strategy of leading cloud-based quality and compliance management software solutions.

Join Burt Holm, Director, Eastern Territory Sales for DNV GL Business Assurance, NA and Mickey Jawa, Chairman & CEO, SatiStar as they breakdown the key changes to the ISO 14001:2015 standard and highlight, from their recent experiences, some of the hottest areas related to the transition. Topics that will be covered include: • Business Context • Life Cycle • Legal and Other Requirements • Risks and Opportunities • Transition Timeline Presenters: Burt Holm Burt Holm has a BSME and MBA from Virginia Tech. He spent 10 years as a manufacturing engineer in telephony producing high volume electronics and as a design engineer designing electromechnical slipring assemblies. In these roles, Mr. Holm worked extensively in supplier development and quality, eventually becoming an ISO 9000 auditor. Soon after, he moved into business development and has worked with mechanical fabrication, electronics and medical device manufacturers and even a hog slaughtering company as they earned certification to various ISO standards. Mr. Holm has helped businesses to prepare for certification, develop their certification strategy, select their registrar and manage their systems. For the past 15 years, Mr. Holm has focused on promoting and selling ISO 9001 and related standards. Mickey Jawa Mickey graduated with a Bachelor of Engineering (Chemical) degree, a Graduate Diploma in Management and an MBA – all from McGill University in Montreal, Canada. He has also completed Advanced Management Programs at the University of Oxford, UK and at Texas A&M University, USA. He is a Master Instructor for a wide variety of courses, and is also a certified Six Sigma Master Black Belt and a Certified Lead Auditor. He is a Lean Master and a Business Process Reengineering Guru. He brings a wealth of experience in several industries including agriculture, aerospace, automotive, chemicals, construction, pharmaceuticals, metal fabrication, electronics, pulp and paper, food, plastics, agricultural products, research, distribution and transportation.

Are your Cpk values misleading you?

Cpk is a critical index often used to assess quality and maintain customer-supplier relationships. However, if employed incorrectly, CPK can cause more harm than good.

Don't be deceived. If you provide capability indices to your customers or you require them from your suppliers, join us for this important, 60 minute webinar where you will learn the five steps necessary for legitimate capability analysis.

Presenters: Steve Daum, Director of Development for PQ Systems Steve Daum is Director of Development for PQ Systems. He has more than 30 years of experience with statistical process control, control charts, and control charting software. Steve has published papers in a variety of professional journals and has led multiple seminars and presented on statistical process control and issues related to quality to a variety of audiences in the U.S., England, and South Africa. Matt Savage, SPC Product Manager for PQ Systems Matt Savage is SPC Product Manager for PQ Systems. He is an experienced consultant to organizations that want to utilize the power of data analysis to improve processes and enhance profitability. He has worked extensively with technical advisory teams and has provided on-site consulting and training in statistical process control for a variety of organizations representing manufacturing, health care, and service organizations in the U.S. and abroad.

This webinar will review the advances in handheld XRF technology with Olympus' introduction of Vanta for manufacturing and maintenance QA/QC. Vanta analyzers provide on-the-spot material chemistry and alloy ID for greater confidence that you're using the right material for the job. For maximum uptime in the most rugged environments, Vanta analyzers are drop tested (MIL-STD 810 G) and IP65 rated*. Learn how the new Axon™ technology delivers accurate results in as little as 1–2 seconds and provides test-to-test and instrument-to-instrument repeatability. We'll review how Vanta's intuitive software enables efficient fleet management for both multi-user and multi-yard operations. Join us for this webinar presentation to learn how you can add speed and efficiency to your QA/QC process with Vanta handheld XRF. This webinar will review: - Why handheld XRF is critical for manufacturing and maintenance applications - Vanta's performance, productivity and cost of ownership - Demonstration of speed on some typical alloys used in manufacturing and maintenance - Review the performance and precision of alloys (304,316, 321, monel500, 6061, 2014, and more) - Demonstration of Vanta's new user interface and why the simplicity is important - Traceability, Exporting and transferring for manufacturing QC and plant/facility maintenance

The ISO 9001 revision was released on September 23, 2015, the first major revision in 15 years. ISO 9001:2015 better addresses the modern organization, with changes such as new clauses, amended terms, and a focus on risk-based thinking and the process approach. Quality Digest presents, Paula Oddy of Intertek who will cover the history of the ISO 9001 standard and the primary differences between ISO 9001:2008 and ISO 9001:2015. Attendees can expect to learn more about the key changes in concepts and philosophies, and ascertain what changes you do not need to make. All users of ISO 9001:2008 must transition to ISO 9001:2015 by September 23, 2018, and Paula Oddy will help you prepare.

The IATF (International Automotive Task Force) has published the new automotive standard IATF 16949. If you have an existing ISO/TS 16949 certificate, the new standard is likely to pose challenges. TÜV SÜD can support you in your transition to IATF 16949.

Presented by: Karleen Bacoccini Karleen Bacoccini is a TÜV SÜD America Auditor with over 38 years' experience in Quality Management. She has an extensive background in Program Management, Supplier Quality Development, and ISO/TS 16949:2009. Karleen has additional background in quality and manufacturing consulting, excellent leadership, organization and problem solving skills with expertise in quality, modern manufacturing techniques, and manpower planning.

Join Hexagon Manufacturing Intelligence's Milan Kocic, UX Business Development Manager, to learn how Hexagon Manufacturing Intelligence transformed their research into actionable insight, providing their customers with solutions that challenge manufacturers every day. Today, we are facing a push to improve the way we manufacture. Across the world, manufacturers are facing the same problem: a situation occurs, you have to evaluate and react to the situation, and productivity suffers. This is because most manufacturers have a reactive enterprise, which causes losses in time, money, and productivity. Industry 4.0 and the IoT promises to revolutionize how products are built, but what does this actually mean to your industry? Additionally, how does this impact your business today? In this webinar, we begin to explore the answers to the following questions: 1. What is smart manufacturing, anyway? 2. How do you obtain real time feedback about your machine's operation? 3. How can you know everything about your measurement process at any time, any place or on any device? 4. Do you wish there was an "easy" button for CMMs? Join us for the 'Who left the door open? A story of connectivity & the future of metrology' webcast.

More and more, manufacturers are expanding and globalizing their supply chain to support innovation, reach new markets, and reduce operational costs. However, this can restrict product lifecycle visibility, leaving manufacturers exposed to a higher risk of product issues, consumer safety incidents, and operational inefficiencies.

As a result, organizations are looking for ways to improve transparency and collaboration with their suppliers' operations and quality processes to ensure that products meet quality and safety requirements.

Register now for this one-hour webinar and learn how supplier collaboration and management can help manufacturers: • Catch quality issues early • Support quality throughout the supply chain • Be proactive and reduce risk

Like many companies out there, the Quality role is considered important, but can vary in size, scope and influence from one place to the next. Everyone may follow a common framework, but there are many ways in which we diverge in our interpretations, or priorities, and our focus areas. We wanted to find out more, so we conducted a survey with a broad range of companies from various industries, sizes and roles that touch Quality and asked them what they value most, what is their biggest challenges and how they are tackling the common problems with respect to Quality Management. We want to share that with you.

In this webinar, we will review some of the key areas that companies are doing well with Quality, places they need to improve and interesting trends we uncovered during the process. Often times we operate in a vacuum and have limited visibility into how our peers are viewing Quality. This webinar will lift the veil on that and look into what like-minded Quality professionals are doing for you to benchmark yourself.

Presenter: Tim Lozier Tim Lozier, Director of Product Strategy at Verse Solutions Tim is the director of product strategy for VERSE Solutions, a quality and compliance management software provider that incorporates key quality processes, such as document control, corrective action, audits and training in a dedicated cloud environment. He has been involved in the quality and compliance industry for over a decade and has an extensive background in quality and compliance management systems. At VERSE Solutions Tim is responsible for driving the innovation and strategy of leading cloud-based quality and compliance management software solutions

In this Webinar, Peter Merrill, a renowned speaker and quality expert, will discuss how significant the changes to the ISO 9001 and 14001 standards are in its 2015 version, and why it's important that organizations consider transitioning their systems immediately – instead of leaving to the end of the transition period. The incorporation of Risk Management principles in the ISO standards, along with increased role of the management team and other changes will make this change of the standard particularly disrupting to organizations. It's important to understand the impact of these changes and work on gaps towards conformity to the new version as soon as possible.

Webinar topics include: • A high-level overview of the main changes in the standard • The impact these changes will have in most organizations • Implementation steps – how can you bridge your gaps? • Transitioning your certification audit • SGS' options for transitioning from ISO 9001:2008 and ISO 14001:2004 to the 2015 version

Presenters: Peter Merrill, President, QUEST Management Inc. Peter Merrill is one of North America's foremost authorities on implementation of ISO 9001. He has over twenty years of experience in developing systems with companies such as Ontario Power Generation, Research in Motion, Cameco, A.I.G. and IBM. He was one of the first consultants to take a company to ISO 9001:2015. He has a wide range of practical experience with the ISO 9001:2015 standard. Peter is a previous member of the Chairman's Strategic Advisory Group of ISO/TC176 at the heart of strategy development for ISO 9001. He also led the International Working Group which developed the ISO guideline on 'People Involvement' in Management Systems and is currently a member of the ISO communications team responsible for explaining ISO 9001:2015 to new users. He is also the author of the books "Do It Right the Second Time," "Innovation Generation" and "Innovation Never Stops."

An experienced business planner, Peter is president of Quest Management Inc., past chair of the Toronto section of the American Society of Quality, currently chairs the ASQ Innovation Tank and was previously chief executive of a company within an international corporation which experienced rapid growth.

Karen Bakker, VP, Operations, SGS North America Inc. Karen Bakker is SGS' VP of Operations for the Certification and Business Enhancement division. She is a Lead Auditor for multiple standards, including ISO 9001 and ISO 14001. In addition, Karen provides product management support for these products. Karen has been working with SGS's current clientele to develop transition plans for moving forward to the 2015 version of both of these standards. Karen has worked in the certification industry for the past 15 years. Prior to that, she worked with a consulting engineering firm providing development and implementation services to multiple clients for ISO management systems. Karen has a BS in Engineering from Duke University, a MS in Engineering from Georgia Institute of Technology, and a MBA from Georgia State University

For over 30 years, Hendrick Motorsports has consistently been one of NASCAR's most successful auto racing teams. In the course of winning 11 Sprint Cup Championships, Hendrick has learned that they must innovate constantly. Learn how Hendrick Motorsports is using intelligent measurement technology to go fast on the track, transforming their organization to a "why not?" (instead of a "we can't") engineering culture. By attending this webcast, you will learn about the transformative power of portable metrology, including: • How Hendrick Motorsports uses advanced metrology to accelerate their engineering cycle • Techniques the team uses to leverage data and root cause analysis to consistently improve their process • How confidence in your quality process drives productivity, and how it has created a "why not?" culture at Hendrick Motorsports • How organizations like yours can benefit from these insights Join Hendrick Motorsports Engineer Brandon Evans and Hexagon Manufacturing Intelligence's Portable Regional Sales Manager Scott Grumbles to get on the fast track to creating an engineering culture focused on speed and innovation.

The new ISO 9001:2015 represents a shift in the mindset of quality management. Gone are the days of the single point or representative for the quality system; the shift is now one that promotes a companywide commitment around quality and the leaders within the organization that will drive in line with quality. So the question becomes, "If we're all enrolled in the quality management effort, and we need to collaborate on our own part in the quality story, then how can we do that in a centralized and common system?" It's the common, centralized culture of quality that many people struggle with. Quality management has a very important role, but needs to be "consumable" by multiple operational areas within the organization. So how can organizations create a simple, consumable way to gain broad visibility into Quality management, while making it easy and centralized? We are all busy, and we are also inundated with information every day. We have emails, spreadsheets, conversations, meetings, incidents, and many other factors that are being put in front of our desks each day. How can we eliminate the static and get a clearer picture of Quality and keep that promise to our customers? In this webinar, we will explore these concepts, and 3 ways to help keep quality at the top of the minds of the business, while filtering out the clutter. You will learn: • What the ISO 9001:2015 mindset shift means for business, and how you can adapt to it • What it means to build a "culture of quality" that enrolls the organization • How you can effectively collaborate on quality management, while keeping it simple • Three key areas to consider to bring quality to the forefront, and keep it on the top of all minds Presenter: Tim Lozier, Product Strategy at Traqpath

R2 has been a very fast moving and dynamic standard over the past few years, also thanks to a younger industry segment, e-Waste and re-use electronics. Since the R2 standard was first released in late 2008 with the assistance of the EPA and other stakeholders within the industry, it has gone through one major update in 2013. The updates included details on closure plans, re-used electronics with labeling and testing, downstream due diligence, security with handling data containing components through destruction and/or sanitization, as well as the inclusion of further environmental, quality and safety oversight by requiring the R2 standard to be complimented with RIOS, or with OHSAS 18001 and ISO 14001certifications. Topics will include:

This webinar will introduce the FDA Quality System and some of its history, and provide an overview of Part 820 (particularly the language most similar to ISO 9001), the complaint-handling section, medical device reporting, and Part 806 concerning removals and corrections that take place should your product be involved in a serious incident. The presentation will demonstrate to industry that a quality system may be doing well with an ISO 13485 certification, but that it alone is not enough. ISO 13485 may meet 90 percent of what the FDA is looking for but it's that other 10 percent that can get you in trouble. About the presenter Grant Ramaley is co-chairman of the Regulatory Affairs and Standards Committee for the Dental Trade Alliance, convener for the ISO 13485 Working Group at the International Accreditation Forum, and Technical Committee Advisor to the Asian Harmonization Working Party. He is also the director of regulatory affairs for Aseptico Inc., a manufacturer and marketer of dental support equipment in the United States and Canada since 1975.

An upcoming audit can be one of the more stressful times of the year for a quality team. Whether you are pursuing a new certification or retaining your current one, audit preparation can be a daunting challenge to even the most diligent organization. While standards such as ISO 17025, TS 16949, AS9100 and FDA differ in many ways, as it relates to the measurement system, there are more similarities than differences. We've packed this 60-minute, engaging webinar with a few key steps you can take to ensure the audit process goes smoothly. Don't get dinged on your next audit, join our experts as they share practical methods to avoid costly mistakes. Presenters: Eric Gasper, GAGEpack Product Manager for PQ Systems Eric Gasper is GAGEpack Product Manager for PQ Systems. He brings a rich background of technical and business analysis, consulting and team leadership to his role of product manager for PQ's gage management software. Eric has published papers in a variety of professional journals, has led seminars and workshops, and has presented on gage R&R, MSA studies and gage management best practices to a variety of audiences in the U.S. Matt Savage, SPC Product Manager for PQ Systems Matt Savage is SPC Product Manager for PQ Systems. He is an experienced consultant to organizations that want to utilize the power of data analysis to improve processes and enhance profitability. He has worked extensively with technical advisory teams and has provided on-site consulting and training in statistical process control for a variety of organizations representing manufacturing, health care, and service organizations in the U.S. and abroad.

The dynamic of business today is more complex than ever before. Globalization, product competition and the increasing of the supplier network has driven companies into far more directions. In addition, product competition is at an all-time high, forcing companies to move faster to push product differentiation to the market. All this, and the visibility into compliance is greater than ever. How can companies navigate the complexities within their organization, while keeping a strong level of compliance? The key becomes one of risk-based thinking in supply chain quality. In this webinar, we will look at the various elements that focus on the ability to connect with the supply chain, while maintaining an acceptable level of compliance. We will look at the risk management activities that organizations are employing to create greater visibility and control in supplier management, building better relationships, and encouraging the supply chain to participate in the quality management process, while limiting risks along the way. You will learn: • About the current dynamic of business, and how the supply chain is factoring into the equation • The current risks associated with the supply chain • Current mitigation strategies to connect the supply chain to quality • Review the concept of leveraging risk-based thinking and risk management to supplier management • Look at the ways in which you can streamline and create efficiencies in supplier involvement in your process Presenter: Tim Lozier Director of Product Strategy, EtQ Tim Lozier is the Director of Marketing and Product Strategy at EtQ Inc., in Farmingdale, New York. Tim has an extensive background in software technology and has been involved in the creation of leading-edge technologies in user interface design and development. Tim is responsible for fostering the development of leading quality management software solutions, and has helped shape EtQ's strategic vision. He provides strategic leadership for EtQ, the leading Enterprise Quality, Environmental Health and Safety, and Compliance Management Software for identifying, mitigating and preventing high risk events through integration, automation and collaboration.

A 360 View into Issues Around Product Quality in the Partner Ecosystem In today's complex, global marketplace, organizations face increasing pressure to maintain profitable growth, while the capability for internal research and development is reduced. Companies continue to search for innovation and growth through mergers & acquisitions (M&A) and outsourcing. Partnerships become increasingly strategic as certain services are outsourced, allowing organization to focus on its core competencies. These partnerships become a complex web of dynamic supply and demand networks, or supply chains. Despite advances in technology and intra-company communication, each partner, in these deep supply chain webs, has its own method of managing quality events, from (literal) paper processes to automated enterprise quality management systems. There is no single system of record, communication is point-to-point instead of a hub and spoke communication model, and electronic communication is relegated to fax and scanned PDFs. Companies are aware of the problem, but they are unsure where to start. Automated communication around quality issues within the supply chain remains an untapped opportunity. Register now for this 1-hour webinar and learn best practices for extending quality management through improved supplier management. Industry experts will discuss real-world use cases, and how manufacturers can then take proactive actions to remediate upstream and downstream impact. Ultimately, the goal is to provide safe, quality products to consumers and rectify quality issues sooner.

This is a rare opportunity to learn from and interact with one of today's foremost trainers on lean, risk, and quality. Mike Micklewright has more than 30 years of experience working with everyone, from top managers in the executive suite to those on the shop floor, and his enthusiasm for process and performance excellence is infectious. In this presentation, Mike will help you understand risk as part of a broader business management system that encompasses both quality and lean—ISO 9001:2015 as well as continuous improvement. This is very much a hands-on, tools-based webinar, giving the participant a good understanding of SWOT analyses, hoshin kanri, FMEA, mistake-proofing, jidoka, and much more.

This Webinar is designed for organizations considering implementing and certifying their Energy Management Systems to ISO 50001. In this informational Webinar, attendees will receive details on the benefits to adopting the standard, useful tips and advice for the implementation, and the steps towards third-party certification. Webinar topics include:

Having over 30 years of experience in petrochemical and chemical industries involving high-risk environmental and occupational health and safety compliance, quality system implementation, assessment, and consultation, Mr. Wilhelm ("WIL") Wang now leads a group of experts at TransReg LLC, a New Jersey USA based management consulting firm and TransReg MEGA DMCC, a Dubai UAE based entity, assisting organizations to better identify, prioritize, and manage issues that are key to business sustainability, from quality, environment, occupational health and safety management, to energy use optimization, asset management, and integrated business system improvement.

Presented by Tim Lozier, Director of Product Strategy, VERSE Solutions www.versesolutions.com There is a new term that is being introduced into the dynamic of Quality Management Systems, and that is the concept of "Risk-Based Thinking." With the new ISO 9001:2015 standard and other industry initiatives, there is distinct chatter about how to build more risk-based thinking into processes. In this webinar, we will look into the concept of risk-based thinking, what it means and how you can apply risk to your Quality Management System. We will specifically look at some of the core tenets of Risk Management, discuss how the standard looks at risk, and look into some of the details around automating risk. We will address this in our webinar by covering: • A high level review of some basic Risk Management concepts • The importance of identifying risk in all operational areas of business • How you can apply risk-based thinking in your processes • Where Risk Management applies in the ISO 9001:2015 standard • A sample of tools for assessing risk Speaker: Tim Lozier tlozier@versesolutions.com

If you have an existing ISO 9001:2008 or ISO 14001:2004 certificate, TÜV SÜD can support you in your transition from ISO 9001:2008 or ISO 14001:2004 to the new ISO 9001:2015 or ISO 14001:2015 by offering DELTΔ audits. DELTΔ audits identify and address the differences or "gaps" between your existing quality management and environmental management system and the new requirements. Join us for "Delta Audits – Transition Successfully to ISO 9001:2015 and ISO 14001:2015," live on Tuesday, February 23rd at 2:00 PM EDT.

To ensure compliance, reduce risk, lower costs and maintain a competitive edge in a today's complex regulatory environment, the introduction of a comprehensive quality management system is essential. The integration of such a system provides dramatic benefits across broad functional areas for many organizations, enabling them to implement automated, highly interactive quality control processes tailored to align with each organization's specific products and business practices. Many of these processes are now widely mandated by organizations such as the FDA, USDA, EPA, and FTCs as more and more quality-related demands are being made on organizations daily practices. It is vital that a comprehensive quality capabilities strategy is fully-configurable to define, track, manage and report on all critical quality and compliance processes. With the ability to centralize processes in a single integrated system that can adapt to company-specific business processes, organizations gain efficiency, reduce risk and achieve compliance with regulatory standards. Join Joe Humm, Vice President, Global Sales Operations, Sales & Business Development and Dirk Dusharme, Editor-in-Chief for Quality Digest as they discuss the key considerations for building a comprehensive quality strategy including: determining the objectives and the overall scope of an organization's quality management needs, establishing the short and long-term goals of the strategy, and the importance of integrating both old and new processes into the same system. In addition, the webinar will answer the questions: "Where do I start?" "Why should my organization look to implement a comprehensive quality solution" "What does a world-class quality management system offer that others do not?"

Are you incurring costly mistakes by incorrectly applying statistical process control (SPC) techniques? Do you even know? We've packed this 60-minute, engaging webinar with the five most common and costly mistakes when applying SPC. You will learn: • The one mistake with limits you should NEVER make • The one thing you should always do before analyzing process capability • How a poor measurement system can jeopardize your entire SPC program • And much more Don't let these common errors cost you wasteful scrap, valuable time, or even an important customer. Join our experts as they share practical methods to avoid these costly mistakes. Presenters: Steve Daum, Director of Development for PQ Systems Steve Daum is Director of Development for PQ Systems. He has more than 30 years of experience with statistical process control, control charts, and control charting software. Steve has published papers in a variety of professional journals and has led multiple seminars and presented on statistical process control and issues related to quality to a variety of audiences in the U.S., England, and South Africa. Matt Savage, SPC Product Manager for PQ Systems Matt Savage is SPC Product Manager for PQ Systems. He is an experienced consultant to organizations that want to utilize the power of data analysis to improve processes and enhance profitability. He has worked extensively with technical advisory teams and has provided on-site consulting and training in statistical process control for a variety of organizations representing manufacturing, health care, and service organizations in the U.S. and abroad.

The International Medical Device Regulators Forum (IMDRF) established a working group to develop a standard set of requirements for auditing organizations (Certification Bodies) performing regulatory audits of Medical Device manufacturers' quality management systems. Termed the Medical Device Single Audit Program (MDSAP), the requirements will be applicable to regulatory authorities, as well as third-party organizations that conduct such audits. TÜV SÜD is authorized to work with clients who would like to participate in MDSAP pilot program. Join our expert for our webinar on the Medical Device Single Audit Program.

With new standards and regulations putting risk and compliance in the forefront of operations, companies are looking for ways to benchmark and measure their performance. Perhaps the biggest challenge lies in determining how much or how little risk management and compliance activities they need to cover in order to be successful, compliant, and meet standards and initiatives. In this webinar, we will provide some guidance on how companies are measuring up on their risk and compliance activities. We will look at recent, real-time data on organizations' compliance activities, and review how they are managing these activities. In addition, we will look at a series of common risk assessments that are being recorded in the industry. This is a great opportunity for you to see how other companies are measuring risk and tackling compliance initiatives. You'll also learn how you can measure against this data, and participate in a discussion on managing risk and achieving compliance in your company today. This webinar is suited for: 1. Companies that are looking to implement risk-based strategies 2. People who want to see what the most common risk types and hazards are in businesses today 3. Seeing real-world data on organizations' compliance, and their overall "grade" on operational compliance 4. Companies looking to benchmark their compliance against peers Presenter: Tim Lozier, Director of Product Strategy at Verse Solutions

The ISO QMS standards integrate and encourage supplier control and partnering. Learn the benefits of partnering with a supplier, how to make it a true partnership, and recommendations on how to develop a partnership with suppliers. We will also discuss how ISO 9001:2015 now requires organizations to establish criteria for the acceptance of suppliers. Join our expert for our webinar "Shift from 'Approved Vendor' to Strong Supply Chain Partner."

There is a shift in the mindset on quality and compliance, one that is driving businesses to look for a more comprehensive method for measuring operational efficiency. Risk Management planning and processes are becoming a proven method for this shift, as shown in the recent iteration of ISO 9001:2015. Many are interested in building a more risk-based quality and compliance management program, but are often challenged with how to begin their risk journey. In this webinar, we will explore a practical approach to Risk Management planning, the tools available for identifying and managing risks, and how standards such as ISO 9001:2015 are incorporating risk into its requirements. Some topics we will consider: * A high level review of the Risk Management process * The importance of identifying risk in all operational areas of business * Where Risk Management applies in the ISO 9001:2015 standard Common tools for assessing risk Presenter Tim Lozier Director of Marketing EtQ, Inc.

In regulated industries, a large amount of quality event data is captured and stored in tables, databases, or Enterprise Quality Management Systems (EQMS), with hidden value beyond just querying information about a given event. Critical quality data such as customer complaints, audits and audit findings or process deviation becomes highly valuable – even in non-regulated industries – when transformed, aggregated, correlated and visualized to help answer important questions such as: • Why do certain quality processes take longer to complete than others? • Which of my suppliers/contract manufacturers have the most audit findings or complaints? • What are the bottlenecks in my change control process? Ultimately, the quality data collected can and should be used to measure not only your product quality, but also the effectiveness of your supply chain and your manufacturing quality system. The resulting analysis can provide actionable insights for your organization, such as when to audit or switch poor-performing suppliers, or what quality workflow process could be streamlined. Join Jamie Chumas, Product Manager for Sparta Systems, and Dirk Dusharme, Editor-in-Chief for Quality Digest, as they discuss the data and dashboards organizations should capture in order to make strategic decisions. In addition, learn how today's leading manufacturers effectively analyze their quality data to derive meaningful and actionable information to improve the business.

If you believe in the saying "Time is Money" and feel that the painstaking task of inspecting parts is a necessary evil, then Nikon Metrology's NEW InSight L100 laser scanner may be the solution you have been searching for. In this exclusive webinar featuring the InSight L100, Nikon Metrology's Sales Development Manager, Alex Lucas, will display the versatile L100 in action. This special event will highlight the laser scanner's capability to inspect parts quickly yet thoroughly in multiple applications, showing how this new product can help broaden your company's inspection capabilities. The L100's new advanced features include a larger field-of-view, improved spatial point resolution, and built-in rotation adapter, making this one of the most ground breaking innovations in laser scanning technology. Presenter Biography Alex Lucas is the Sales Development Manager for Scanning Products at Nikon Metrology. Alex's responsibilities include meeting with potential customers to better understand their inspection processes and advising how incorporating laser scanning technology can increase inspection throughput and improve their bottom line. With a degree in Mechanical Engineering from the University of Michigan's Ann Arbor campus, Alex possesses the knowledge to offer a practical and implementable set of hardware and software tools to meet any inspection challenge. Alex has been married to his lovely and talented wife for nearly nine years and is the proud parent of a warm, tender-hearted six-year old daughter and a loveably rambunctious four-year old son. In his spare time Alex enjoys playing soccer, biking, and tending to his award-winning herb garden.

Finding a nonconformity or gap in your Quality Management System can impact your business and your customers. TÜVSÜD America can help you avoid nonconformities before they happen.

The results are in: Research has shown that Enterprise Quality Management Software (EQMS) has proven to dramatically transform operations for the better. And organizations are taking notice—recent research based on inputs from more than 1,200 global organizations reveals that 40% of companies were in the planning stages of EQMS in 2014, a number that has risen swiftly over the past decade. But as any seasoned executive knows, if the wrong EQMS solution is selected, the implementation is doomed before it begins, underscoring the criticality of understanding and selecting the right solution for your company with confidence and conviction. In this webinar, LNS Research analyst Rob Harrison will present a roadmap for steering the process to successful selection and deployment by examining:

This FREE webinar will show you how to ensure your EQMS selection and implementation process starts and ends with success, from square one to completed roll-out.

The growing complexity of your Supply Chain and the need to continue globalization, along with the coming roll-out of the new FSMA regulations put a huge burden on Consumer Goods manufactures ability to sustainably manage cost and drive revenue.

Join Dirk Dusharme, Editor in Chief of Quality Digest and Brandon Henning, Director, CPG Industry Solutions at Sparta Systems, as they discuss best practice methodology to manage supplier quality. In addition, they'll examine Sparta Systems connected supplier quality solutions and how they enable manufactures to reduce cost, enable regulatory compliance, and drive efficiency by simplifying the complexity of managing your growing material/ingredient supplier network.

The advent of the High Level Structure (HLS) with the new ISO 9001:2015, ISO 14001:2015 and ISO 45001:2016 standards will encourage companies to adopt Integrated Management Systems. Not only will it aid in the ease of implementation, but it will result in significant savings. Chad Kymal, the presenter of this webinar and CTO of Omnex, just published a book on Integrated Management Systems for ASQ with Greg Gruska, Omnex Senior Consultant and Dan Reid, Omnex Director of Consulting. In the book they say "…without software , it would be quite difficult to implement integrated management systems in large organizations." Integrated Management Systems provide savings to organizations by both integration and standardization of an Enterprise Wide Management System. In fact there is savings of $730,000 in a medium sized organization for integration and a savings of $4.285 Million for a company with three sites for integration and standardization. Download the Executive Primer for Free. Join Chad Kymal to understand the definition of integration and standardization and the requirements of an Enterprise Integrated Quality Management System Software.

Take the complaint handling process from just a regulatory requirement to a strategic process for reducing risk, increasing customer confidence, and improving business performance.

Regardless of the number of suppliers an organization is managing, having an effective technological infrastructure for supplier management can streamline quality assurance practices, create efficiencies in supplier oversight and ultimately mitigate risk in Quality Management compliance in the supply chain. This webinar will discuss how Enterprise Quality Management solutions can expedite communication and transparency between an organization and its suppliers, while mitigating risk of data security. As organizations centralize the management of component manufacturers and harmonize supplier quality procedures across multiple divisions, implementing an automated process for supplier management is the next step in creating cost-effective and efficient supplier quality management. Some topics we will consider: • How the supply chain can interact with your Quality System--opportunities and challenges • How to leverage cloud-based technology to better collaborate with the supply chain • The benefits of including suppliers in your quality processes • Why a supplier portal will increase visibility while keeping you in control of your compliance processes

Join Larry Spears, former Deputy Director for Regulatory Affairs at the FDA Center for Devices and Radiological Health, Office of Compliance, and Dirk Dusharme from Quality Digest, as they discuss FDA trends for regulatory affairs over the next several years along with upcoming FDA initiatives and what impact that will have on Life Science establishments.

During this webinar, you will learn about: • Increase in focus on Agency transparency • Impact on FDA of global market growth • Different strategies for inspections • Potential changes in compliance tools

In this webinar we will be introducing the MiCAT Planner automatic measurement program generation software that uses 3D CAD models and Product and Manufacturing Information (PMI) to enable one-click automated generation of measurement programs. With this new program, a complex program that previously would have taken five hours to complete manually can now be completed in 15 minutes.

Aerospace, defense and medical device manufacturers will realize significant savings in time and money by making the automatic measurement program generation software MiCAT Planner a part of their digital product definition strategy.

Benefits that will be presented in the MiCAT Planner webinar.

• Streamlined processes • Improved productivity • Reduced manufacturing costs • Enhanced traceability • Part measurement consistency • CMM configurations can be changed at any point • Workflow automation

When we look at the upcoming ISO 9000:2015 standard, we don't necessarily see a change in the actual requirements, but in the approach. We're not necessarily seeing a major shift in the requirements, but more so in the mindset. In this webinar, we will look into this shifting mindset and how the revised standard means that there is no one quality representative and therefore no one person is dedicated to quality. ISO 9001:2015 is a broad look at everyone's commitment to quality, to customers and beyond. So if there isn't one core person that "owns" quality, where does quality live, and how does the entire company become enrolled? We will address this in our webinar by covering: • The importance of a centralized, common, and collaborative environment that not only gives us the visibility into where we are in our QMS, but also makes us active participants and champions of quality. • How the broader approach provides a much more flexible interpretation of the ISO standard to enable companies to focus on consistency, customer focus, leadership, people-focus and improvement. • How this new interpretation brings ISO to a new level of focus, and also recognizes the changes in technology and practices to quality, helping people to implement technology to automate and build flexibility into their QMS solutions. • Technology considerations to keep in mind to ensure compliance

Engineers and manufacturers are constantly striving to improve product quality, reduce required inspection times, and maximize productivity – the newly released Laser Line Probe HD is a breakthrough in 3D Laser Scanning Technology and is a critical tool for that effort. The FARO Edge ScanArm HD combines the convenience of an Edge FaroArm with the power of the Laser Line Probe HD to provide a fast, accurate, and portable contact/non-contact 3D measurement solution. Whether you're doing inspection to CAD or reverse engineering, join us to learn how the ScanArm HD can revolutionize the way you measure your parts. Join us to learn:

Global product quality is impacted by financial pressures, regulatory requirements and a complex, global supply chain.

Join Dirk Dusharme, editor in chief of Quality Digest and Ron Brown, recently retired CIO, Global R&D & Global Nutrition Group, PepsiCo Inc., as they examine some of the biggest challenges in ensuring global quality across a complex supply chain and what best practices were incorporated at PepsiCo to achieve business value.

During this webinar, we will discuss:

The constant changing regulatory environment, combined with social, economic and industry challenges can make it difficult to consistently produce high quality products. Having an integrated quality management system allows for visibility into manufacturing and supply chain problems before they become a financial burden.

During this webcast, Rick Calabrese, Global Quality Director of Quality Systems of Sartorius and Dirk Dusharme, Editor in Chief of Quality Digest, discuss the values of ISO 9001's core competencies and how the new changes will affect manufacturers quality processes.

The need for Information Security awareness, infrastructure, and policies is more evident today than it has ever been of past. From households to small-, medium-, and large-sized businesses, we are all susceptible to cyber-attackers and data breaches. Whether you are an Information Security or Information Technology professional, consultant, (e.g., Analyst, IT staff, CISO, etc.) or student, you will benefit from this webinar. The webinar will cover topics from "What is ISO 27001" to "The Certification Step-by-Step process."

The age of advanced digital microscopy is here—highly sophisticated image processing and analysis can now be performed with the same ease of use one would expect from a smartphone or tablet. Specifically designed for the needs of QA/QC control labs, the OLYMPUS DSX Series opto-digital microscope can help you enhance your quality control processes while allowing more team members to easily perform advanced imaging and analysis tasks. Within this webinar, Product Applications Manager Robert Bellinger will walk you through the latest advancements in digital microscopy, showing you how easy it can be to achieve absolute performance reliability: • Create and find the right high-resolution images without years of training or hours of skillful adjustment • Achieve precise 3D measurement made possible by superior optics and today's most sophisticated image processing • Rest assured that you are creating accurate, repeatable measurements backed by full traceability • Enjoy automatic calibration that removes manual calibration bias and provides correlation of system measurements • Seamlessly acquire, process, and measure images while creating valuable data and automatically generating custom reports • Capture images beyond the field of view with panoramic imaging in manual (live) or automated stitching • Increase contrast beyond the human eye by observing light and dark features in the same field of view • Enhance user comfort while ensuring consistent operator-to-operator performance This informative webinar will also include realistic sample analysis demonstrations. The DSX digital microscope is ideal for the observation, measurement, and analysis of virtually any material including electronic components, ink on paper, metal components, cloth, metallographic structures, semiconductors, and medical device materials. Discover the power of today's most advanced digital microscope and discover a new level of flexibility and functionality backed by reliable, repeatable, reproducible data.

When identifying a problem, many organizations have the tendency to jump to a solution. A systematic analysis of the problem to determine a root cause before considering potential solutions is often missed. On the other hand, Root Cause Analysis can assist with the identification and definition of problems. After understanding the problem it can be further analyzed using the right root cause analysis tools. This webinar will cover: • Root Cause Analysis - How to start and process • Problem Description and Tools • RCA Tools: 5 Whys, Cause-and-Effect Analysis, Brainstorming • Common Pitfalls • Q & A About the Presenter Edna Falkenberg is the Manager of Quality and R&D, for TÜV SÜD America's Medical Health Services Division. She joined TÜV SÜD in 2011 as Lead Auditor, Active medical products. Prior to that Ms. Falkenberg spent ten years at Karl Storz GmbH & Co. KG in various function, including Manager Regulatory and Standards Compliance, Special Projects and Environmental Compliance Engineer and finally Director, Quality Systems and Regulatory Affairs. Ms. Falkenberg graduated from University of Applied Sciences, Lübeck (Germany) with a B.S. in Biomedical Engineering.

We hear it all the time in our professional lives – "Risk Management". We know we need to do it, but often the challenge becomes where to start, and what it all entails. Risk Management and Risk Assessment can be complex for many industries, but it doesn't have to be. The concepts behind Risk are actually very basic and common to businesses today. Chances are, many compliance professionals are already conducting some level of Risk Assessment and may not even know it. In this webinar, we are going to dissect the whole concept behind Risk Management and break it down into the most basic terms – "What is the Risk Management process, and how does it factor into existing processes?" Next we will look at three levels in which you can take your processes and enhance them with Risk elements: Level 1: Decision Trees – We will review the most basic type of Risk Assessment that can easily be managed, tracked and consumed by all personnel. Level 2: Risk Matrix and Risk Assessments – Taking it a step further, we will look at how you can incorporate more calculated levels of risk that measure multiple factors to give you a systematic and objective decision. Level 3: Risk Reporting and Trending – Finally, we will look at how Risk can be used not only to help make in-process decisions, but also report and discover trends that can lead more proactive risk-based planning. About the Speaker: Glen Fraser is the Senior Product Manager for VERSE Solutions, a cloud-based Quality and Compliance management solution. Glen Fraser has been involved in the IT industry for more than 30 years and Compliance for more than 15 years. Glen has owned his own consulting firm, built and managed product solutions for Risk and Compliance, as well as managed overall strategy for taking operational processes and automating them. Glen currently provides industry and technical guidance on building best practices into VERSE Solutions cloud-based Quality and Compliance products.

Corrective and Preventive Action (CAPA) is one of the most challenging quality system elements that companies face during inspections and audits. CAPA is a fundamental management tool that should be used as such in every quality system by implementing better metrologies and applying effective risk-based filters. A robust and effective CAPA program is especially important for medical device manufacturers. An effective CAPA system that identifies and eliminates (potential) non-conformities enables both regulatory compliance and at the end cost savings. Join TÜV SÜD America for their webinar CAPA E-ssentials to learn more about the importance, requirements, and essential elements of a CAPA program. The webinar will also discuss common pitfalls and guidance on how to implement a CAPA system.

Most companies have a very difficult time sustaining their 5S efforts, making the entire 5S process a waste in itself. And yet, if an organization cannot sustain the improvements they made during the 5S process and are consequently not driving further improvements in the area /process of interest, this organization has little chance of having any success in any of its lean endeavors. 5S improvements will only be sustained by a change in culture, priorities, systems, and responsibilities and it all begins with sound Standardization and Sustain systems – the 2S's that are oftentimes overlooked or under-focused. This webinar will demonstrate to the viewer the importance of any organization properly Preparing for Standardize and Sustain, as a step 0, before the 5S process if rolled out. The webinar will provide sound and practical advice that you can use immediately within your organization. Presented by Mike Micklewright A dynamic international speaker, Micklewright has addressed thousands of people and specializes in creating lean and continuous improvement cultures, effective quality management systems, lean leadership, the principles of W. Edwards Deming, auditing, competency-based training through TWI, participative problem solving, global standardization, and root cause analysis.

As businesses grow and expand, they often see an increase in complexity. This comes from a global market, rapid pace of business and consumer demand, and more and more business systems to keep up with the pace of business. Amidst this complexity, compliance and quality are at a premium—companies need to keep up with their demand, and maintain a high level of compliance. Many leading organizations are seeking ways to improve operations, while keeping compliance as the central "hub" for their business. Join us in this free webinar to learn more about how companies are building solutions to create a central hub for quality and compliance and the common processes and business systems that tie into this hub. Kimberly-Clark will present how they were able to achieve an integrated system by linking their Quality Complaint Handling system to their Salesforce.com (SFDC) platform. See how this enabled them to increase visibility, response times, and connection from post-market events to quality and compliance processes. Some capabilities we will consider: • How leveraging capabilities of the SFDC customer relationship system with their quality workflow system has resulted in a more efficient and effective complaint handling process. • The method of entering complaint data and attachments into the SFDC system and submitting them to the quality system electronically, which creates a complaint within the system that is assigned to the appropriate team for further processing. • How the quality system streamlines the complaint resolution process, by sending the complaint information back to the SFDC system to ensure the necessary parties are aware of the complaint status. • Why integration of SFDC with the quality system has resulted in significant lead time reductions, elimination of manual processes, enhanced visibility and improved reporting capability

In the world of quality management systems (QMS), the nature of the relationship between risk management and preventive actions is often confused and misunderstood. Indeed, some believe that a thorough risk assessment process replaces the need for preventive action. In fact, risk management and preventive action are sequential, complementary elements that are essential to the QMS. In this webinar, stakeholders throughout the organization can learn how to effectively manage risk through the QMS. Hosted by Dirk Dusharme, editor in chief of Quality Digest Presented by Hermann Ries, lead auditor for TUV SUD America Inc

For quality and operational professionals, it's not enough anymore just to produce high-quality products. Driven by factors such as rising customer standards and activity, increasingly stringent regulatory environments, and complex global supply chains, market leading companies today are connecting data around these and other challenges, or "closing the loop," to continuously improve upstream operations.

Developing these Closed-Loop Quality Management capabilities requires architecting business processes like corrective and preventive actions and document management throughout engineering, manufacturing, the supply chain and customer experience.

Today's market leaders understand that quality is a shared responsibility, not a department, and are supporting these business processes through the use of enterprise applications like Manufacturing Operations Management (MOM), Enterprise Resource Planning (ERP), Statistical Process Control (SPC), Enterprise Quality Management Software (EQMS), Product Lifecycle Management (PLM), and others to foster collaboration, improve analytics, and present a single version of the truth.

In this free webinar, the presenters will draw upon research data collected from more than 1,000 quality executives to detail the critical steps and components needed for creating the type of robust closed-loop quality management environments that push companies to the top of the market. Specifically, LNS will cover: * The business process and enterprise applications that must be harmonized and managed centrally vs. those that should remain locally managed * The most important metrics for effectively benchmarking closed-loop quality management initiatives * The current state of closed-loop quality management capabilities by industry * Strategies for enhancing closed-loop quality management and quality analytics to enable increasingly predictive decision making

Most lean experts agree that one of the most difficult parts of lean is sustaining the improvements that have been made. Yet, an ISO-based quality management system is all about an organization ensuring the "effective planning, operation, and control of its processes."

In this webinar, you will learn how fully integrating lean into the QMS can help an organization develop and deploy a much more effective business management system while reducing the waste that has been created through redundant systems. This can also add life to a stale QMS that is perhaps failing to drive continuous improvement, all the while adding sustainability to lean improvement efforts.

Presented by Mike Micklewright A dynamic international speaker, Micklewright has addressed thousands of people and specializes in creating lean and continuous improvement cultures, effective quality management systems, lean leadership, the principles of W. Edwards Deming, auditing, competency-based training through TWI, participative problem solving, global standardization, and root cause analysis.

With the myriad of cost, supplier, and regulatory challenges facing today's global organizations, it comes with little surprise that most executives are increasing their focus on quality management. Market leaders have come to understand that managing quality across the value chain is critical to business performance, and are relying on a variety of resources—across people, processes, and technology—to effectively do just that. However, taking quality management to the next level requires a thorough understanding of your quality management maturity.

In this webcast, LNS Research and Sword Achiever will discuss the Enterprise Quality Management Software (EQMS) space and the four progressive stages of quality management maturity. Senior leaders in attendance will gain a thorough understanding of what separates market leading performers from average performers, and the right steps to transform quality into a competitive advantage. Specifically, it will cover the following:

• EQMS Drivers and Challenges LNS Research's 2013 Quality Management Survey • An Overview of LNS Research's EQMS Framework • Benchmark Data on the Performance Benefits of EQMS • Overview of Technology Adoption Roadmap to support Maturity Model (presented by Sword Achiever) • Actionable Recommendations for Advancing Your Quality Maturity

As product and process complexity continues to increase in manufacturing, holistically managing quality at the enterprise level is a critical capability for companies looking to deliver world-class products to market on-time, on-budget, and on-quality. Unfortunately, many companies today are still challenged by managing quality as a silo'ed corporate function with manual process and limited connection to procurement, engineering, manufacturing, supply chain, or service.

In this webcast, attendees will learn how to overcome these challenges from two speakers, LNS Research President and Principal Analyst Matthew Littlefield and Supplier Quality Process & Audit Manager at GE Healthcare, Mark Bienkowski.

Littlefield will start by sharing LNS Research's framework for successfully implementing Enterprise Quality Management Software (EQMS) as well as recent benchmark data on the benefits companies enjoy from taking this approach. He will pay particular attention to best practices for establishing the right culture, business process framework, and metrics scorecard for the successful use of software to improve quality management. Bienkowski, will continue the discussion by sharing how GE Healthcare has successfully managed quality at the enterprise level, with a detailed analysis of how software, metrics, and business process has come together to deliver tangible business results. The event will then conclude with a live question and answer session for all attendees.

Many of today's manufacturing companies are striving to do more than simply sell traditional products. Market-leaders are transforming relationships with customers to deliver a complete solution that leverages cutting-edge technology and offers innovative value-added services. Industries like automotive, aerospace, consumer products, and industrial equipment are accelerating this trend towards customer-centricity with a combination of cloud, machine-to-machine, the Internet of Everything, mobility, social, and big data analytics.

Unfortunately, many quality organizations are struggling to keep pace with these changes. Disconnected and disparate quality systems limit many companies' abilities to capture value from the new wealth of information and use it to drive continuous improvement across the value chain.

Join Quality Digest's Editor-in-Chief, Dirk Dusharme, and LNS Research's President & Principal Analyst, Matthew Littlefield, for a discussion on how EQMS, closed-loop quality strategies, and harmonized quality processes for NC/CAPA, Audit Management, Complaint Management, and more can help companies respond to the demands of becoming a customer-centric organization.

Specifically, the webinar will cover: • The internet of everything and the changing nature of manufacturing • Quality insights found in machine-to-machine connections • Quality insights found in social data • The benefits of harmonized quality processes like NC/CAPA, Audit Management, and Complaint Management • Real world examples of EQMS supporting the customer-centric organization

This webinar explores the strategy behind risk in compliance, the methods most often used in risk management today, and how to apply risk management to ensure a greater level of quality and compliance. We demonstrate the transformation of Risk Management as a benchmark for compliance, and review some of the key risk tools and the processes in which they are best suited.

Topics include: How to measure compliance in the complexity of business today How Risk Management processes drive new ways of looking at compliance Key Risk tools being used in common compliance processes The importance of Risk reporting Case Studies on Risk from leading industries

A new breed of multiplexors utilizing revolutionary multi-channel electronics is enabling a paradigm shift in metrology applications – especially in production line measurement systems. This webinar explains the fundamentals of multipoint gauging and explore the possibilities created when up to 250 devices and sensors can be connected to a single, modular platform, such as HEIDENHAIN's new MSE 1000.

Presenter: Stuart Graham, Product Specialist for Metrology at Heidenhain Host: Dirk Dusharme, Editor in Chief, Quality Digest

FARO Technical Product Manager, Chad Crisostomo, and PolyWorks USA Application Specialist, Tim Benjamin, showcase how the FARO Edge ScanArm and Polyworks software work together to save manufacturing businesses time and money while improving efficiency and reliability on the workfloor. Questions answered will include:

· What is a FARO Edge ScanArm? · What is laser scanning? · What are typical applications for the FARO Edge ScanArm? · What is PolyWorks|Inspector? · How does PolyWorks|Inspector handle contact and non-contact 3D measurement systems? · What is a typical part inspection process in PolyWorks|Inspector?

In the upcoming webcast "The Global State of Enterprise Quality Management Software" President and Principal Analyst of LNS Research, Matthew Littlefield, will present the key research findings from a yearlong benchmark study of over 500 global quality executives. These findings will highlight how market leaders are using EQMS to both ensure compliance and make operational improvements. Specific results and recommendations will include strategies for:

· Aligning quality objectives with operations as well as the CFO · Ensuring the right leadership and change management capabilities are in place for a global EQMS deployment · Harmonizing processes such as CAPA or Audit Management globally · Improving OEE, New Product Introductions, On Time Deliveries, and Cost of Quality with specific EQMS capabilities · Extending EQMS globally to improve supplier quality management · Effectively leveraging emerging technologies like analytics, mobility, and the cloud

ProjectionWorks is an Augmented Reality tool for improving the quality of the assembly of complex systems. This exciting new technology has already been providing new opportunities for significantly improving first-time quality in the aerospace industry for the past three years. It is a system that allows an assembly technician or inspector to "see" the next assembly step, properly placed, in full scale, 3D, and in color. Three months ago at the annual Defense Manufacturing Conference, ProjectionWorks was awarded the DOD's highest honor for manufacturing technology -- the Manufacturing Technology Achievement Award -- as the most significant technology for improving quality, reducing costs, and shortening delivery times. This technology is applicable to any manufacturing process that involves many steps/components where the size and complexity of the operations do not lend themselves well to robotic automation. If you believe that your current documented processes are good, and if people would only follow them then your quality issues would be vastly mitigated, then you will not want miss this webinar.

Delta Sigma Presenter -- Roger Richardson, CEO of Delta Sigma Quality Digest Moderator -- Dirk Dusharme, Editor in Chief

Does your quality management system ensure the integrity of your labels?

Why label management needs to be part of your QMS.

Whether a company's labeling requirements are limited to meeting narrow internal needs, or must adhere to complex requirements like UDI, effective label management is vital to productivity and profitability. Incorrect or noncompliant labeling is a leading cause of recalls. Poor labeling of hazardous materials leads to injuries and fines. In addition, regardless of the industry, warranty management and traceability requirements absolutely depend upon error-free labels.

In this webinar we will demonstrate how a harmonized QMS prevents common label problems from jeopardizing production, compliance, and safety.

IBS Presenter -- James Hartford, Customer Support Manager for IBS America Guest Presenter -- David Martin, President of Pragmatyxs Quality Digest Moderator -- Dirk Dusharme, Editor in Chief

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